In SAS Digital Marketing server, reply processing fails as a result of errors. When this problem occurs, the SAS Digital Marketing server might be unstable, with connection errors and a memory leak. This behavior might prevent the execution of broadcasts.

The errors that occur with failed reply processing might appear in the form of multiple, badly formed email addresses. When this problem happens, errors similar to the following might appear in the SASDigitalMarketing server log file:

In addition, the memory leak might show up as an error in the SASDigitalMarketing server log file, as shown in this example:

To work around the problem, do one of the following:

• If you do not use reply processing, disable the reply-processing option in SAS^® Digital Marketing Studio.
• Clear the bad email data from the Reply Email server and ensure that the emails that are being broadcast use only verified email addresses. You might also increase the number of minutes between automatic checks of the Reply Email Server.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Digital Marketing 6.5 is available at:

A fix for this issue for SAS Digital Marketing 6.4 is available at:

A fix for this issue for SAS Digital Marketing 6.3 is available at: