SUPPORT / SAMPLES & SAS NOTES
Problem Note 59434: Reply processing that fails as a result of errors causes a memory leak and instability in the SAS® Digital Marketing server
 |  |  |  |  |
In SAS Digital Marketing server, reply processing fails as a result of errors. When this problem occurs, the SAS Digital Marketing server might be unstable, with connection errors and a memory leak. This behavior might prevent the execution of broadcasts.
The errors that occur with failed reply processing might appear in the form of multiple, badly formed email addresses. When this problem happens, errors similar to the following might appear in the SASDigitalMarketing server log file:
2016-10-18 08:29:57,163 DEBUG [] [] [] FilterThread Exception occurred while processing the message javax.mail.internet.AddressException: Missing local name in string ``@''
at javax.mail.internet.InternetAddress.checkAddress(InternetAddress.java:1151)
at javax.mail.internet.InternetAddress.checkAddress(InternetAddress.java:1151)
In addition, the memory leak might show up as an error in the SASDigitalMarketing server log file, as shown in this example:
2016-10-18 09:04:05,317 ERROR (localhost-startStop-5)
[org.apache.catalina.loader.WebappClassLoader] The web application [/sdm]
appears to have started a thread named [Thread-19] but has failed to stop it.
This is very likely to create a memory leak.
[org.apache.catalina.loader.WebappClassLoader] The web application [/sdm]
appears to have started a thread named [Thread-19] but has failed to stop it.
This is very likely to create a memory leak.
To work around the problem, do one of the following:
- If you do not use reply processing, disable the reply-processing option in SAS® Digital Marketing Studio.
- Clear the bad email data from the Reply Email server and ensure that the emails that are being broadcast use only verified email addresses. You might also increase the number of minutes between automatic checks of the Reply Email Server.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for x64 | 6.3 | |||
| Microsoft Windows 8 Enterprise 32-bit | 6.3 | |||||
| Microsoft Windows 8 Enterprise x64 | 6.3 | |||||
| Microsoft Windows 8 Pro 32-bit | 6.3 | |||||
| Microsoft Windows 8 Pro x64 | 6.3 | |||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.3 | |||||
| Microsoft Windows 8.1 Enterprise x64 | 6.3 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 6.3 | |||||
| Microsoft Windows 8.1 Pro x64 | 6.3 | |||||
| Microsoft Windows 10 | 6.3 | |||||
| Microsoft Windows 95/98 | 6.3 | |||||
| Microsoft Windows 2000 Advanced Server | 6.3 | |||||
| Microsoft Windows 2000 Datacenter Server | 6.3 | |||||
| Microsoft Windows 2000 Server | 6.3 | |||||
| Microsoft Windows 2000 Professional | 6.3 | |||||
| Microsoft Windows NT Workstation | 6.3 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.3 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.3 | |||||
| Microsoft Windows Server 2003 Standard Edition | 6.3 | |||||
| Microsoft Windows Server 2003 for x64 | 6.3 | |||||
| Microsoft Windows Server 2008 | 6.3 | |||||
| Microsoft Windows Server 2008 R2 | 6.3 | |||||
| Microsoft Windows Server 2008 for x64 | 6.3 | |||||
| Microsoft Windows Server 2012 Datacenter | 6.3 | |||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.3 | |||||
| Microsoft Windows Server 2012 R2 Std | 6.3 | |||||
| Microsoft Windows Server 2012 Std | 6.3 | |||||
| Microsoft Windows XP Professional | 6.3 | |||||
| Windows 7 Enterprise 32 bit | 6.3 | |||||
| Windows 7 Enterprise x64 | 6.3 | |||||
| Windows 7 Home Premium 32 bit | 6.3 | |||||
| Windows 7 Home Premium x64 | 6.3 | |||||
| Windows 7 Professional 32 bit | 6.3 | |||||
| Windows 7 Professional x64 | 6.3 | |||||
| Windows 7 Ultimate 32 bit | 6.3 | |||||
| Windows 7 Ultimate x64 | 6.3 | |||||
| Windows Millennium Edition (Me) | 6.3 | |||||
| Windows Vista | 6.3 | |||||
| Windows Vista for x64 | 6.3 | |||||
| 64-bit Enabled AIX | 6.3 | |||||
| 64-bit Enabled Solaris | 6.3 | |||||
| HP-UX IPF | 6.3 | |||||
| Linux for x64 | 6.3 | |||||
| Solaris for x64 | 6.3 | |||||