SUPPORT / SAMPLES & SAS NOTES
Problem Note 59195: Responses fail to be tracked correctly in SAS® Digital Marketing when the Response Tracking Code (RTC) contains more than 15 digits
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In SAS Digital Marketing, responses fail to be tracked correctly when the Response Tracking Code contains more than 15 digits.
When you have more than 15 digits, the SAS Digital Marketing response table does not hold the full Response Tracking Code. In addition, the Contact History table in the Common Data Model is not updated with the response information.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for x64 | 6.5 | 9.4 TS1M3 | ||
| 64-bit Enabled AIX | 6.5 | 9.4 TS1M3 | ||||
| 64-bit Enabled Solaris | 6.5 | 9.4 TS1M3 | ||||
| HP-UX IPF | 6.5 | 9.4 TS1M3 | ||||
| Linux for x64 | 6.5 | 9.4 TS1M3 | ||||
| Solaris for x64 | 6.5 | 9.4 TS1M3 | ||||