Problem Note 59965: When you delete a note in SAS® Enterprise Case Management, the attachment for the note is not deleted
When a note in SAS® Enterprise Case Management contains an attachment, the attachment might not be deleted when you delete the note. The problem occurs when the note is the first note within a category.
For example, the note shown in Figure 1 below includes an attachment and is the first note within the CAT1 category.
Figure 1:
If you click Delete, as shown in Figure 1, the note is deleted after you confirm the delete action, per Figure 2:
Figure 2:
When you click on the Case screen to open the Attachments pane, the attachment for the deleted note is listed, as shown in Figure 3.
Figure 3:
Although the attachment is listed in the Attachments pane, it has no content.
To work around the problem, you can delete the attachment by clicking next to the attachment, as shown in Figure 3.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
SAS System | SAS Enterprise Case Management | Microsoft® Windows® for x64 | 6.3 | | 9.4 TS1M2 | |
64-bit Enabled AIX | 6.3 | | 9.4 TS1M2 | |
64-bit Enabled Solaris | 6.3 | | 9.4 TS1M2 | |
Linux for x64 | 6.3 | | 9.4 TS1M2 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
Type: | Problem Note |
Priority: | medium |
Date Modified: | 2017-03-22 15:00:34 |
Date Created: | 2017-02-13 18:00:22 |