Problem Note 59650: High Java virtual memory use occurs when you use large information maps in SAS® Customer Intelligence
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When you use large information maps in SAS Customer Intelligence, you might see unexpectedly high amounts of Java virtual memory persisting. This behavior might cause out-of-memory errors or performance degradation when the system is under a heavy load.
To work around this problem, do either of the following:
- Reduce the size of the information maps that are used by the business contexts.
- Increase the amount of available Java virtual memory to cope with the large information maps.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Core Mid-Tier | Microsoft® Windows® for x64 | 6.4 | 9.4 TS1M2 | ||
| 64-bit Enabled AIX | 6.4 | 9.4 TS1M2 | ||||
| 64-bit Enabled Solaris | 6.4 | 9.4 TS1M2 | ||||
| HP-UX IPF | 6.4 | 9.4 TS1M2 | ||||
| Linux for x64 | 6.4 | 9.4 TS1M2 | ||||
| Solaris for x64 | 6.4 | 9.4 TS1M2 | ||||
A fix for this issue for SAS Marketing Automation 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U53.html#59650| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2017-06-02 10:16:11 |
| Date Created: | 2017-01-06 11:57:52 |