You might not be able to log on to SAS Marketing Optimization. If all users cannot log on, check the SAS/SHARE^® server log for the following error messages. If these messages appear in the log, it means that your SAS/SHARE server has become unresponsive.

Restarting the SAS/SHARE server normally fixes the issue. However, it has been noted that this problem can occur frequently. When the SAS/SHARE server is first started, it creates temporary files in the SAS Work library. At some point, the SAS Work location might be cleaned out either manualy or as part of a routine process. When the temporary files that the SAS/SHARE server needs are deleted, the server enters into an unoperable state that keeps users from logging on to SAS Marketing Optimization.

To work around this problem:

1. Stop the share service on the SAS/SHARE server machine. Then restart it.
2. Modify the script that starts the SAS/SHARE server and add the system option –WORK pathname (choose a location where files are not removed). For details, see WORK System Option: UNIX in the SAS^® 9.3 Companion for UNIX Environments

These steps should offer stability to the SAS/SHARE server.





Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
			Reported	Fixed*	Reported	Fixed*
SAS System	SAS Marketing Optimization	Microsoft® Windows® for x64	6.4		9.4 TS1M2
		64-bit Enabled AIX	6.4		9.4 TS1M2
		64-bit Enabled Solaris	6.4		9.4 TS1M2
		HP-UX IPF	6.4		9.4 TS1M2
		Linux for x64	6.4		9.4 TS1M2
		Solaris for x64	6.4		9.4 TS1M2

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.