Problem Note 58187: The "Track e-mail opens" check box does not work correctly on the HTML Link Tracking page of E-mail Broadcasts in SAS® Customer Intelligence Studio
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The Track e-mail opens check box does not work correctly on the HTML Link Tracking page of E-mail Broadcasts in SAS Customer Intelligence Studio.
The Track e-mail opens check box indicates whether the broadcast that is being created sends a response back to the SAS® Digital Marketing response table when the email is opened. Selecting this check box adds a line of HTML that includes a crumblet. If a broadcast is created but the Track e-mail opens check box is not selected, the HTML is correctly created and a crumblet is not included. However, if you open the broadcast in SAS Customer Intelligence Studio, the check box appears to be selected. This behavior is a display issue only. A crumblet is not included in the HTML.
A second problem is also apparent. As mentioned earlier, a crumblet is correctly inserted in the HTML when you create a new broadcast in SAS Customer Intelligence Studio and you select the Track e-mail opens check box. If you then edit the broadcast, clear the Track e-mail opens check box, and save the broadcast, the crumblet should be removed. However, it is not removed, and the openings of broadcast email are tracked incorrectly.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 |
| 64-bit Enabled AIX | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| 64-bit Enabled Solaris | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| HP-UX IPF | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Linux for x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Solaris for x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||