Problem Note 58968: Optimizing a SAS® Customer Intelligence campaign group results in a segmentation violation
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When you optimize a SAS Customer Intelligence campaign group, you might encounter the following error message in the SASMarketingOptimization_DDMMMYY_1.log file, which is located in the \SAS-configuration-directory\Lev1\Applications\SASCustomerIntelligence\MarketingOptimization\Logs file:
ERROR: An exception has been encountered.
Please contact technical support and provide them with the following traceback information:
The SAS task name is [DATASTEP]
Segmentation Violation
Traceback of the Exception:
/SAS/SASHome/SASFoundation/9.4/sasexe/sas(+0x15aa6e) [0x7f7aa2bc0a6e]
/SAS/SASHome/SASFoundation/9.4/sasexe/sas(+0x4cb0b) [0x7f7aa2ab2b0b]
/SAS/SASHome/SASFoundation/9.4/sasexe/tkmk.so(bkt_signal_handler+0x144)
[0x7f7aa147e3c4]
/lib64/libpthread.so.0(+0x31aa40f710) [0x7f7aa2636710]
/SAS/SASHome/SASFoundation/9.4/sasexe/sasyoio(yyoopen+0xa3c) [0x7f7a5a279d7c]
/SAS/SASHome/SASFoundation/9.4/sasexe/sasyoio(yoopen+0x1eb) [0x7f7a5a278f6b]
/SAS/SASHome/SASFoundation/9.4/sasexe/sasdsa(dsdbivl+0x232) [0x7f7a5b176c72]
/SAS/SASHome/SASFoundation/9.4/sasexe/sasdsc(dscdsio+0x10b4) [0x7f7a5acbb774]
/SAS/SASHome/SASFoundation/9.4/sasexe/sasxshel(ysprstm+0xbe2) [0x7f7a8f74dc22]
/SAS/SASHome/SASFoundation/9.4/sasexe/sasdsc(dsccomp+0x198) [0x7f7a5acb1428]
/SAS/SASHome/SASFoundation/9.4/sasexe/sasds(sasds+0x1a7) [0x7f7a5b790d47]
/SAS/SASHome/SASFoundation/9.4/sasexe/sas(vvtentr+0x13d) [0x7f7aa2ab26ad]
/lib64/libpthread.so.0(+0x31aa4079d1) [0x7f7aa262e9d1]
/lib64/libc.so.6(clone+0x6d) [0x7f7aa1cbc8fd]
At the same time, the SASMarketingOptimization6.x.log file (located in \SAS-configuration-directory\Lev1\Web\Logs\SASServer6_1) contains this error message:
2016-06-21 15:29:45,380 ERROR [Thread-487]
[7119329092e9aa0f:-4586c87a:1556ed9cc11:6637] [userid] com.sas.analytics.mo.db.MOMAInputDataDB -
Class:com.sas.analytics.mo.db.MOMAInputDataDB
Method:getMOMAInputDataParametersUsingOptimizationGroupId
Exception:com.sas.rio.MVASQLException: Read records failed. An error has occurred.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Optimization | Solaris for x64 | 6.4 | 9.4 TS1M2 | ||
| Linux for x64 | 6.4 | 9.4 TS1M2 | ||||
| HP-UX IPF | 6.4 | 9.4 TS1M2 | ||||
| 64-bit Enabled Solaris | 6.4 | 9.4 TS1M2 | ||||
| 64-bit Enabled AIX | 6.4 | 9.4 TS1M2 | ||||
| Microsoft® Windows® for x64 | 6.4 | 9.4 TS1M2 | ||||
A fix for this issue for SAS Marketing Optimization 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U54.html#58968| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2016-11-23 09:49:52 |
| Date Created: | 2016-09-14 06:34:24 |