Problem Note 58917: A rejected incident cannot be edited by the investigator in SAS® Enterprise GRC
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In SAS Enterprise GRC, the incident management workflow might not behave as expected under the following conditions:
- The property monitor.incidentMultiuserUpdate.enable is set to true in the configdata.properties file.
- The incident management workflow is turned off in the SAS® Management Console.
The problem might occur after an incident is returned to the incident investigator during validation. When editing the incident, the investigator might see only a Done button and therefore, cannot investigate the incident.
To work around the problem, set the following configuration property in the configdata.properties file:
monitor.incidentMultiuserUpdate.enable = false
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise GRC | Microsoft Windows 8 Pro x64 | 6.1 | 9.4 TS1M2 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 10 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 for x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Datacenter | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Std | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Std | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Professional 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Professional x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate x64 | 6.1 | 9.4 TS1M2 | ||||
| 64-bit Enabled AIX | 6.1 | 9.4 TS1M2 | ||||
| 64-bit Enabled Solaris | 6.1 | 9.4 TS1M2 | ||||
| HP-UX IPF | 6.1 | 9.4 TS1M2 | ||||
| Linux for x64 | 6.1 | 9.4 TS1M2 | ||||
| Solaris for x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Enterprise 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft® Windows® for x64 | 6.1 | 9.4 TS1M2 | ||||
A fix for this issue for SAS Enterprise GRC 6.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/T04.html#58917
The problem occurs when monitor.incidentMultiuserUpdate.enable = true.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2017-02-13 16:05:00 |
| Date Created: | 2016-09-02 06:03:48 |