Problem Note 58892: No rows are displayed in SAS® Enterprise Case Management
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If you change the number of rows to be displayed in a case containing a check box or radio-button column on the SAS Enterprise Case Management search screen, you might find that no rows are displayed.
For example, this problem occurs when you perform steps similar to the following:
- Click a case from the Case ID column on the SAS Enterprise Case Management Available Cases screen to open the Case Details screen.
- Select the Incidents tab and click the
Add incident to case icon to open the Add Incident to Case dialog box. This dialog box includes a column containing check boxes as shown here: - Change the number of rows to be displayed. You might find that no rows are displayed in the DataGrid.
- To display rows in the DataGrid, you must close the screen and open it again.
At the bottom of the dialog box, there is a drop-down box for specifying the number of rows to be displayed. In this example, the number of rows to be displayed is 20:
If you are using SAS® Enterprise Case Management 6.2_M1, contact SAS Technical Support to request a fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Microsoft® Windows® for x64 | 6.2_M1 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 |
| 64-bit Enabled AIX | 6.2_M1 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| 64-bit Enabled Solaris | 6.2_M1 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| HP-UX IPF | 6.2_M1 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Linux for x64 | 6.2_M1 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Solaris for x64 | 6.2_M1 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
A fix for this issue for SAS Enterprise Case Management 6.2_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U09.html#58892| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2016-09-14 15:36:42 |
| Date Created: | 2016-08-31 09:55:52 |