Installation Note 58678: The error "Bad credentials reported by log-on server..." occurs when you use an external system account rather than an internal account (@saspw)
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The following error might occur if you use an external operating-system account rather than an internal account (for example, @saspw):
Bad credentials reported by log-on server com.sas.svcs.security.authentication.client.LogonFailureException: Unable to logon user: sasadm@saspw (bad credentials)
The problem occurs when you use SAS® Deployment Wizard to configure SAS® Marketing Optimization and SAS® Customer Intelligence. The error occurs when SAS® Web Application Server starts.
To work around this problem, change to an internal account by changing the user ID suffix in SAS® Management console to @saspw.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Optimization | Microsoft Windows Server 2012 R2 Datacenter | 6.3_M1 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2012 Datacenter | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 for x64 | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft Windows 10 | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro x64 | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro x64 | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro 32-bit | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Enterprise 32-bit | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft® Windows® for x64 | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Std | 6.3_M1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Std | 6.3_M1 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.3_M1 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise x64 | 6.3_M1 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium 32 bit | 6.3_M1 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium x64 | 6.3_M1 | 9.4 TS1M2 | ||||
| Windows 7 Professional 32 bit | 6.3_M1 | 9.4 TS1M2 | ||||
| Windows 7 Professional x64 | 6.3_M1 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate 32 bit | 6.3_M1 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate x64 | 6.3_M1 | 9.4 TS1M2 | ||||
| 64-bit Enabled AIX | 6.3_M1 | 9.4 TS1M2 | ||||
| 64-bit Enabled HP-UX | 6.3_M1 | 9.4 TS1M2 | ||||
| 64-bit Enabled Solaris | 6.3_M1 | 9.4 TS1M2 | ||||
| HP-UX IPF | 6.3_M1 | 9.4 TS1M2 | ||||
| Linux for x64 | 6.3_M1 | 9.4 TS1M2 | ||||
| Solaris for x64 | 6.3_M1 | 9.4 TS1M2 | ||||
| Type: | Installation Note |
| Priority: | high |
| Date Modified: | 2016-07-27 10:24:44 |
| Date Created: | 2016-07-27 09:22:54 |