The Created By field on the Case History tab in SAS® Enterprise Case Management might not contain a value when the activity in the Type column is Terminate Case Workflow. The problem occurs after you edit a case and perform the following action:

• Click the Terminate Workflow button in SAS Enterprise Case Management 3.2.
• Click the Delete workflow icon in SAS Enterprise Case Management 6.1 and later.

After terminating the workflow, you might not see a user name associated with the workflow termination in the Case History tab. For example, in SAS Enterprise Case Management 3.2, you might see a problem similar to the following:

Click the Hot Fix tab in this note to access the hot fix for this issue.

If you are using SAS Enterprise Case Management 3.2M1, contact SAS Technical Support to request a fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Enterprise Case Management Mid-Tier 6.3_M1 is available at:

A fix for this issue for SAS Enterprise Case Management 6.3_M1 is available at: