Problem Note 57631: Executing a campaign in SAS® Marketing Automation results in the error "ServiceException in IODavUtil:getFolder"
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Executing a campaign in SAS Marketing Automation might result in the following error:
ServiceException in IODavUtil:getFolder
The SASCustIntelCore6.x log file might contain the following type of error:
Caused by: com.sas.services.ServiceException: Previously failed to connect to
http://customer.sascom.us:8080/SASContentServer/repository/default/sasdav for null
at com.sas.services.information.DAVRepository.checkConnect(DAVRepository.java:4923)
at com.sas.services.information.DAVRepository.fetch(DAVRepository.java:828)
at com.sas.analytics.crm.persistence.objects.IODavUtil.getFolder(IODavUtil.java:756)
This problem occurs when SAS Marketing Automation attempts to reconnect to the SAS® Content Server after a time-out. A one-time password is incorrectly used, which results in this error.
Executing the campaign again might resolve the problem.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation | Microsoft® Windows® for x64 | 6.1_M1 | |||
| Microsoft Windows 8 Enterprise 32-bit | 6.1_M1 | |||||
| Microsoft Windows 8 Enterprise x64 | 6.1_M1 | |||||
| Microsoft Windows 8 Pro 32-bit | 6.1_M1 | |||||
| Microsoft Windows 8 Pro x64 | 6.1_M1 | |||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1_M1 | |||||
| Microsoft Windows 8.1 Enterprise x64 | 6.1_M1 | |||||
| Microsoft Windows 8.1 Pro | 6.1_M1 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 6.1_M1 | |||||
| Microsoft Windows 10 | 6.1_M1 | |||||
| Microsoft Windows 95/98 | 6.1_M1 | |||||
| Microsoft Windows 2000 Advanced Server | 6.1_M1 | |||||
| Microsoft Windows 2000 Datacenter Server | 6.1_M1 | |||||
| Microsoft Windows 2000 Server | 6.1_M1 | |||||
| Microsoft Windows 2000 Professional | 6.1_M1 | |||||
| Microsoft Windows NT Workstation | 6.1_M1 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.1_M1 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.1_M1 | |||||
| Microsoft Windows Server 2003 Standard Edition | 6.1_M1 | |||||
| Microsoft Windows Server 2003 for x64 | 6.1_M1 | |||||
| Microsoft Windows Server 2008 | 6.1_M1 | |||||
| Microsoft Windows Server 2008 R2 | 6.1_M1 | |||||
| Microsoft Windows Server 2008 for x64 | 6.1_M1 | |||||
| Microsoft Windows Server 2012 Datacenter | 6.1_M1 | |||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1_M1 | |||||
| Microsoft Windows Server 2012 R2 Std | 6.1_M1 | |||||
| Microsoft Windows Server 2012 Std | 6.1_M1 | |||||
| Microsoft Windows XP Professional | 6.1_M1 | |||||
| Windows 7 Enterprise 32 bit | 6.1_M1 | |||||
| Windows 7 Enterprise x64 | 6.1_M1 | |||||
| Windows 7 Home Premium 32 bit | 6.1_M1 | |||||
| Windows 7 Home Premium x64 | 6.1_M1 | |||||
| Windows 7 Professional 32 bit | 6.1_M1 | |||||
| Windows 7 Professional x64 | 6.1_M1 | |||||
| Windows 7 Ultimate 32 bit | 6.1_M1 | |||||
| Windows 7 Ultimate x64 | 6.1_M1 | |||||
| Windows Millennium Edition (Me) | 6.1_M1 | |||||
| Windows Vista | 6.1_M1 | |||||
| Windows Vista for x64 | 6.1_M1 | |||||
| 64-bit Enabled AIX | 6.1_M1 | |||||
| 64-bit Enabled Solaris | 6.1_M1 | |||||
| HP-UX IPF | 6.1_M1 | |||||
| Linux for x64 | 6.1_M1 | |||||
| Solaris for x64 | 6.1_M1 | |||||
A fix for this issue for SAS Marketing Automation 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K78.html#57631| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2016-08-16 08:56:23 |
| Date Created: | 2016-02-11 06:32:34 |