Problem Note 57427: Missing SAS® Marketing Optimization plug-ins in the user interface
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When you log on to the SAS® Customer Intelligence user interface, the SAS Marketing Optimization components and plug-ins might be missing. For example, you might not see the following menu items:
If the components and plug-ins were there previously, then you should check your SAS Marketing Optimization license to ensure that your software is not in a license warning period, as shown in this example:
To verify the currency of your license, submit the following SETINIT procedure in either SAS® Enterprise Guide® or in Base SAS® software:
You can also check the SASCustIntelCore6.x.log file to see whether the following warnings appear:
There is no workaround for this issue. To resolve it, contact your SAS Account Executive to request a setinit renewal.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Optimization | Microsoft® Windows® for x64 | 6.4 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Enterprise 32-bit | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows 8 Pro 32-bit | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows 8 Pro x64 | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows 8.1 Pro | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows 10 | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2008 | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2008 R2 | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2008 for x64 | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2012 Datacenter | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2012 R2 Std | 6.4 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2012 Std | 6.4 | 9.4 TS1M3 | ||||
| Windows 7 Enterprise 32 bit | 6.4 | 9.4 TS1M3 | ||||
| Windows 7 Enterprise x64 | 6.4 | 9.4 TS1M3 | ||||
| Windows 7 Home Premium 32 bit | 6.4 | 9.4 TS1M3 | ||||
| Windows 7 Home Premium x64 | 6.4 | 9.4 TS1M3 | ||||
| Windows 7 Professional 32 bit | 6.4 | 9.4 TS1M3 | ||||
| Windows 7 Professional x64 | 6.4 | 9.4 TS1M3 | ||||
| Windows 7 Ultimate 32 bit | 6.4 | 9.4 TS1M3 | ||||
| Windows 7 Ultimate x64 | 6.4 | 9.4 TS1M3 | ||||
| 64-bit Enabled AIX | 6.4 | 9.4 TS1M3 | ||||
| 64-bit Enabled Solaris | 6.4 | 9.4 TS1M3 | ||||
| HP-UX IPF | 6.4 | 9.4 TS1M3 | ||||
| Linux for x64 | 6.4 | 9.4 TS1M3 | ||||
| Solaris for x64 | 6.4 | 9.4 TS1M3 | ||||
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2016-01-14 12:49:04 |
| Date Created: | 2016-01-14 10:07:16 |