Problem Note 57427: Missing SAS® Marketing Optimization plug-ins in the user interface
When you log on to the SAS® Customer Intelligence user interface, the SAS Marketing Optimization components and plug-ins might be missing. For example, you might not see the following menu items:

If the components and plug-ins were there previously, then you should check your SAS Marketing Optimization license to ensure that your software is not in a license warning period, as shown in this example:
Grace Period: 45 days (ending 13JAN2016).
Warning Period: 46 days (ending 28FEB2016).
To verify the currency of your license, submit the following SETINIT procedure in either SAS® Enterprise Guide® or in Base SAS® software:
proc setinit;
run;
You can also check the SASCustIntelCore6.x.log file to see whether the following warnings appear:
2016-01-13 13:15:55,344 WARN [Thread-68]
[b56038fbb72f0404:5e375cae:1523c3253b0:-5b6f] [sascisvc]
vices.common.config.ConfigurationService - The Product PRODNUM170 is not licensed.
2016-01-13 13:15:57,371 WARN [Thread-68]
[b56038fbb72f0404:5e375cae:1523c3253b0:-5b6f] [sascisvc]
vices.common.config.ConfigurationService - The Product PRODNUM533 is not licensed.
2016-01-13 13:15:59,323 WARN [Thread-68]
[b56038fbb72f0404:5e375cae:1523c3253b0:-5b6f] [sascisvc]
vices.common.config.ConfigurationService - The Product PRODNUM152 is not licensed.
2016-01-13 13:15:59,381 ERROR [Thread-68]
[b56038fbb72f0404:5e375cae:1523c3253b0:-5b6f] [sascisvc]
ics.crm.security.ejb.SecurityManagerBean - There is a problem with the license for your SAS Customer Intelligence Studio product. Please contact your system administrator for help.
2016-01-13 13:15:59,384 ERROR [Thread-68]
[b56038fbb72f0404:5e375cae:1523c3253b0:-5b6f] [sascisvc]
ics.crm.security.ejb.SecurityManagerBean - There is a problem with the license for your SAS Customer Intelligence Studio product. Please contact your system administrator for help.
There is no workaround for this issue. To resolve it, contact your SAS Account Executive to request a setinit renewal.
Operating System and Release Information
| SAS System | SAS Marketing Optimization | Microsoft® Windows® for x64 | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows 8 Enterprise 32-bit | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows 8 Enterprise x64 | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows 8 Pro 32-bit | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows 8 Pro x64 | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows 8.1 Enterprise 32-bit | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows 8.1 Enterprise x64 | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows 8.1 Pro | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows 8.1 Pro 32-bit | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows 10 | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows Server 2008 | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows Server 2008 R2 | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows Server 2008 for x64 | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows Server 2012 Datacenter | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows Server 2012 R2 Datacenter | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows Server 2012 R2 Std | 6.4 | | 9.4 TS1M3 | |
| Microsoft Windows Server 2012 Std | 6.4 | | 9.4 TS1M3 | |
| Windows 7 Enterprise 32 bit | 6.4 | | 9.4 TS1M3 | |
| Windows 7 Enterprise x64 | 6.4 | | 9.4 TS1M3 | |
| Windows 7 Home Premium 32 bit | 6.4 | | 9.4 TS1M3 | |
| Windows 7 Home Premium x64 | 6.4 | | 9.4 TS1M3 | |
| Windows 7 Professional 32 bit | 6.4 | | 9.4 TS1M3 | |
| Windows 7 Professional x64 | 6.4 | | 9.4 TS1M3 | |
| Windows 7 Ultimate 32 bit | 6.4 | | 9.4 TS1M3 | |
| Windows 7 Ultimate x64 | 6.4 | | 9.4 TS1M3 | |
| 64-bit Enabled AIX | 6.4 | | 9.4 TS1M3 | |
| 64-bit Enabled Solaris | 6.4 | | 9.4 TS1M3 | |
| HP-UX IPF | 6.4 | | 9.4 TS1M3 | |
| Linux for x64 | 6.4 | | 9.4 TS1M3 | |
| Solaris for x64 | 6.4 | | 9.4 TS1M3 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2016-01-14 12:49:04 |
| Date Created: | 2016-01-14 10:07:16 |