Data might be cleared from SAS LASR Analytic Server for various reasons. For example, you might want to drop all test data before the date on which SAS^® Customer Experience Analytics software becomes operational. However, when you drop the data and reinitialize SAS Customer Experience Analytics, data (goal) discrepancies occur among tables within SAS LASR Analytic Server.

This problem happens if complete Dimension tables are not loaded when SAS Customer Experience Analytics is reinitialized. The Dimension information is required for data association in order to prevent the table data discrepancies.

To prevent this issue, ensure that you have loaded complete Dimension tables in SAS LASR Analytic Server before you reinitialize SAS Customer Experience Analytics so that it starts collecting data from a specific date.

Note: The Dimension tables should date back to the original start date rather than the new start date.

Operating System and Release Information

A fix for this issue for SAS Customer Experience Analytics Server 6.4 is available at: