Usage Note 57330: After upgrading, the Browse button on the SAS® Visual Analytics home page might be unresponsive
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After you upgrade from an earlier release of SAS Visual Analytics to release 7.3, the Browse button on the home page might be unresponsive. When this problem occurs, you do not see an error either on the screen or in the logs. However, your browser's developer tools might display the following error in the console output:
GET https://myvahost/SASVisualAnalyticsHub/CASedCrossDomainProxy?
…as.com%3A7980%2FSASWIPClientAccess%2Frest%2Fservices&sas-commons-auth=true 401 (Unauthorized)
You might also see the following messages:
2015-08-25 08:34:50 [] Preference Rest Service is not available in the WIP registry. - sas.hc.ui.commons.settings.WIPSettingsService 2015-08-25 08:34:50 [] HomeApplicationsTree Rest Service is not available in the WIP registry. - sas.hc.ui.commons.settings.DefaultSideMenuService 2015-08-25 08:34:50 [] Unable to get the WIP Object Type Identifier Service - sas.vahub.model.ObjectTypeInfoMgr 2015-08-25 08:34:50 [] Unable to complete requestModel - sas.vahub.model.ObjectTypeInfoMgr 2015-08-25 08:34:50 [] Unable to fetch object type data for Report.StoredProcess. No Object Type ID exists - sas.vahub.model.ObjectTypeInfoMgr 2015-08-25 08:34:50 [] Unable to fetch object type data for Report.BI. No Object Type ID exists - sas.vahub.model.ObjectTypeInfoMgr 2015-08-25 08:34:50 [] Unable to fetch object type data for StoredProcess. No Object Type ID exists - sas.vahub.model.ObjectTypeInfoMgr 2015-08-25 08:34:50 [] Unable to fetch object type data for Folder. No Object Type ID exists - sas.vahub.model.ObjectTypeInfoMgr 2015-08-25 08:34:50 [] Unable to fetch object type data for RootFolder. No Object Type ID exists - sas.vahub.model.ObjectTypeInfoMgr 2015-08-25 08:34:50 [] Unable to fetch object type data for Folder.Virtual. No Object Type ID exists - sas.vahub.model.ObjectTypeInfoMgr 2015-08-25 08:34:50 [] Unable to fetch object type data for SystemFolder. No Object Type ID exists - sas.vahub.model.ObjectTypeInfoMgr 2015-08-25 08:34:50 [] Unable to fetch object type data for FavoritesFolder. No Object Type ID exists - sas.vahub.model.ObjectTypeInfoMgr 2015-08-25 08:34:50 [] Unable to fetch object type data for FavoritesGroup. No Object Type ID exists - sas.vahub.model.ObjectTypeInfoMgr 2015-08-25 08:34:50 [] Unable to fetch object type data for RepositoryRootFolder. No Object Type ID exists - sas.vahub.model.ObjectTypeInfoMgr 2015-08-25 08:34:50 [] Unable to fetch object type data for JcrFolder. No Object Type ID exists - sas.vahub.model.ObjectTypeInfoMgr 2015-08-25 08:34:50 [] Unable to fetch object type data for UserFolder. No Object Type ID exists - sas.vahub.model.ObjectTypeInfoMgr
This problem can occur if the connection information for SAS® Web Infrastructure Platform Client Access has changed. To confirm this, follow these steps:
- Log on to SAS® Management Console.
- On the Plug-ins tab, navigate to Application Management ► Configuration Manager ► SAS Application Infrastructure.
- Right-click Web Infra Platfrm ClntAccess 9.4 and select Properties.
- Ensure that the information on the Internal Connection and External Connection tabs is correct. These properties might have been incorrectly modified during the upgrade.
- If you make any changes, restart the SAS® Web Application Servers.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Visual Analytics | Microsoft® Windows® for x64 | 7.3 | 9.4 TS1M3 | ||
| Linux for x64 | 7.3 | 9.4 TS1M3 | ||||
| Type: | Usage Note |
| Priority: |
| Date Modified: | 2016-01-08 14:48:32 |
| Date Created: | 2015-12-23 14:23:32 |