Problem Note 57286: Opening a campaign in SAS® Customer Intelligence takes an excessive amount of time and might display a #1502 error
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In SAS Customer Intelligence, opening a campaign takes an excessive amount of time and might display a #1502 error.
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
This problem is likely to occur in campaigns that have an excessive amount of history data (for example, more than 2000 occurrences) and that are migrated from SAS Customer Intelligence 5.41.
There is no workaround for this problem. However, after you acknowledge the error, the campaign opens and is available for normal operation.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 |
| 64-bit Enabled AIX | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| 64-bit Enabled Solaris | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| HP-UX IPF | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Linux for x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Solaris for x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
A fix for this issue for SAS Marketing Automation 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U53.html#57286| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2016-03-02 14:50:06 |
| Date Created: | 2015-12-17 09:36:59 |