Problem Note 56475: The error "SAS Enterprise Guide has stopped working" occurs when you are making a connection to a load-balanced IOM server cluster
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SAS® Enterprise Guide® might stop working under the following conditions:
- You are running the 64-bit version of SAS Enterprise Guide
- You are making a connection to a load-balanced Integrated Object Model (IOM) server cluster
- Your Windows language locale is set to one of the following:
- Traditional Chinese - Hong Kong
- Traditional Chinese - Macau
- Simplified Chinese - Singapore
The problem has not occurred with the 32-bit version of SAS Enterprise Guide.
Most languages, including the following, do not cause the problem:
- English
- Traditional Chinese - Taiwan
- Simplified Chinese - China
Currently, the only workaround is to use a locale that does not cause the problem.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Guide | Microsoft® Windows® for x64 | 5.1 | 7.11 | 9.4 TS1M4 | |
| Microsoft Windows 8 Enterprise 32-bit | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows 8 Enterprise x64 | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows 8 Pro 32-bit | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows 8 Pro x64 | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows 8.1 Enterprise x64 | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows 8.1 Pro | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows 8.1 Pro 32-bit | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows 95/98 | 5.1 | |||||
| Microsoft Windows XP Professional | 5.1 | |||||
| Microsoft Windows Server 2012 Std | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows Server 2012 R2 Std | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows Server 2012 Datacenter | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows Server 2008 for x64 | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows Server 2008 R2 | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows Server 2008 | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Microsoft Windows Server 2003 for x64 | 5.1 | |||||
| Microsoft Windows Server 2003 Standard Edition | 5.1 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 5.1 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.1 | |||||
| Microsoft Windows NT Workstation | 5.1 | |||||
| Microsoft Windows 2000 Professional | 5.1 | |||||
| Microsoft Windows 2000 Server | 5.1 | |||||
| Microsoft Windows 2000 Datacenter Server | 5.1 | |||||
| Microsoft Windows 2000 Advanced Server | 5.1 | |||||
| Windows 7 Enterprise 32 bit | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Windows 7 Enterprise x64 | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Windows 7 Home Premium 32 bit | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Windows 7 Home Premium x64 | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Windows 7 Professional 32 bit | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Windows 7 Professional x64 | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Windows 7 Ultimate 32 bit | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Windows 7 Ultimate x64 | 5.1 | 7.11 | 9.4 TS1M4 | |||
| Windows Millennium Edition (Me) | 5.1 | |||||
| Windows Vista | 5.1 | |||||
| Windows Vista for x64 | 5.1 | |||||
A fix for this issue for SAS Integration Technologies Client 9.42 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/V69.html#56475
When you are making a connection to a load-balanced IOM server cluster, SAS® Enterprise Guide® stops working. The problem occurs when the Windows locale is set to some languages, and only with the 64-bit version of SAS Enterprise Guide.
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2015-08-27 14:55:19 |
| Date Created: | 2015-08-21 16:06:43 |