SUPPORT / SAMPLES & SAS NOTES
Installation Note 56351: A "Failed to connect to server" error might be encountered after logging in to the SAS® Merchandise Solutions Configuration Workbench
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The following error might be generated after logging in to the SAS Merchandise Solutions Configuration Workbench the first time after installation:
Failed to connect to server
In addition, the following error is generated in the configwb.log:
ERROR [Worker-0] (LoginHelper.java:184) - connection error
The errors are generated when the SAS Merchandise Solutions Configuration Workbench client is installed in a directory whose path contains a space.
The workaround for this issue is to install the software in a path that does not contain a space as indicated in SAS® Merchandise Intelligence 5.4 Installation and Configuration Guide.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Pack Optimization | Linux for x64 | 3.4 | 3.41 | 9.4 TS1M1 | 9.4 TS1M1 |
| Microsoft® Windows® for x64 | 3.4 | 3.41 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| SAS System | SAS Size Profiling | Linux for x64 | 3.4 | 3.41 | 9.4 TS1M1 | 9.4 TS1M1 |
| Microsoft® Windows® for x64 | 3.4 | 3.41 | 9.4 TS1M1 | 9.4 TS1M1 | ||