Problem Note 56313: SAS® Customer Intelligence Studio stops responding and Adobe Flash player's gray circle/exclamation mark icon is shown
Adobe Flash player's gray circle/exclamation mark icon () might appear in SAS Customer Intelligence Studio. This icon appears because memory is increased significantly each time a Communication node is opened.
In particular, if you open and close communications multiple times from the Communication Properties dialog box, you might notice that total memory increases and an out-of-memory error appears in the Adobe Flash player log.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows 8 Enterprise 32-bit | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows 8 Enterprise x64 | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows 8 Pro 32-bit | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows 8 Pro x64 | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows 8.1 Enterprise 32-bit | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows 8.1 Enterprise x64 | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows 8.1 Pro | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows 8.1 Pro 32-bit | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows Server 2008 | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows Server 2008 R2 | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows Server 2008 for x64 | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows Server 2012 Datacenter | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows Server 2012 R2 Datacenter | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows Server 2012 R2 Std | 6.3 | 6.5 | | 9.4 TS1M3 |
Microsoft Windows Server 2012 Std | 6.3 | 6.5 | | 9.4 TS1M3 |
Windows 7 Enterprise 32 bit | 6.3 | 6.5 | | 9.4 TS1M3 |
Windows 7 Enterprise x64 | 6.3 | 6.5 | | 9.4 TS1M3 |
Windows 7 Home Premium 32 bit | 6.3 | 6.5 | | 9.4 TS1M3 |
Windows 7 Home Premium x64 | 6.3 | 6.5 | | 9.4 TS1M3 |
Windows 7 Professional 32 bit | 6.3 | 6.5 | | 9.4 TS1M3 |
Windows 7 Professional x64 | 6.3 | 6.5 | | 9.4 TS1M3 |
Windows 7 Ultimate 32 bit | 6.3 | 6.5 | | 9.4 TS1M3 |
Windows 7 Ultimate x64 | 6.3 | 6.5 | | 9.4 TS1M3 |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
Type: | Problem Note |
Priority: | high |
Date Modified: | 2015-07-30 11:01:20 |
Date Created: | 2015-07-30 09:05:28 |