SUPPORT / SAMPLES & SAS NOTES
Problem Note 56311: The SAS® Digital Marketing Server log file shows repeated instances of PlatformServicesUtility error messages
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The following PlatformServicesUtility error message might appear repeatedly in the SAS Digital Marketing Server log file (SASDigitalMarketingServer6.4.log):
ERROR [] [] [] PlatformServicesUtility Error encountered while destroying user session com.sas.services.session.LockingException: Session context is locked: [USER-SESSION-FACTORY-LOCK].
The error messages appear without any specific cause. This error is benign, but it might cause confusion when you review the log files.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 |
| Microsoft Windows 8 Enterprise 32-bit | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Enterprise x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro 32-bit | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Pro | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 R2 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 for x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Std | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 Std | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Enterprise 32 bit | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 Datacenter | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Enterprise x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Home Premium 32 bit | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Home Premium x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Professional 32 bit | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Professional x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Ultimate 32 bit | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Ultimate x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| 64-bit Enabled AIX | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| 64-bit Enabled Solaris | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| HP-UX IPF | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Linux for x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Solaris for x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||