Problem Note 56252: Clicking a tracked link with a variable fails when you manually add the URL to the HTML source code of a SAS® Digital Marketing broadcast
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In a SAS Digital Marketing broadcast, a tracked link might not resolve properly when an email recipient clicks the link. This problem occurs when you manually add a URL for a tracked link to the HTML source code and that tracked link contains a variable.
In SAS® Digital Marketing Studio, you can use Tools ► Insert Tracked Link to insert a tracked link with a variable. Here is an example:
Note: COUNTRY must be a tracked variable in the broadcast.
However, if you include the URL that is generated by SAS Digital Marketing into the HTML source code directly, the link fails to resolve correctly. When the email recipient clicks the generated link, the web page fails to be displayed. For text (non-HTML) content, the same link works correctly.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft Windows Server 2012 Datacenter | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 |
| Microsoft Windows Server 2008 for x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 R2 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2003 for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Standard Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Pro | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro 32-bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Enterprise x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Enterprise 32-bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft® Windows® for x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Std | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 Std | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows XP Professional | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Enterprise x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Home Premium 32 bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Home Premium x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Professional 32 bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Professional x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Ultimate 32 bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Ultimate x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows Vista | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows Vista for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| 64-bit Enabled AIX | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| 64-bit Enabled HP-UX | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| 64-bit Enabled Solaris | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| HP-UX IPF | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Linux for x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Solaris for x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||