Problem Note 56155: The error "The application has encountered an unknown error" is displayed when you preview emails for a SAS® Digital Marketing broadcast
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When you request a preview for a SAS Digital Marketing broadcast in SAS® Customer Intelligence Studio, the following error might be displayed:
In addition, an error similar to the following is also written to the SAS Digital Marketing server log:
2015-06-15 11:49:50,937 INFO [] [] [] ServerCore PreviewEmailBroadcast() called by :: user for broadcast : Preview E-mail Broadcast 2015-06-15 11:49:50,960 INFO [] [] [] ServerCore Starting preview of "Preview E-mail Broadcast" broadcast (Moniker="Broadcast_xxxxxxx"). 2015-06-15 11:49:50,981 ERROR [] [] [] SendOutputStream Aborting send to "user@server.domain.com" after 10 tries. 2015-06-15 11:49:50,986 ERROR [] [] [] SendOutputStream [EXCEPTION@2015-06-15 11:49:50.981] NODE="server" Email send failure for "user@server.domain.com". Reason - Missing '"'. Check your source table for invalid e-mail addresses.
Despite these error messages, the preview is delivered successfully.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for x64 | 6.3 | 6.5 | 9.1 TS1M3 | |
| 64-bit Enabled AIX | 6.3 | 6.5 | 9.1 TS1M3 | |||
| 64-bit Enabled Solaris | 6.3 | 6.5 | 9.1 TS1M3 | |||
| HP-UX IPF | 6.3 | 6.5 | 9.1 TS1M3 | |||
| Linux for x64 | 6.3 | 6.5 | 9.1 TS1M3 | |||
| Solaris for x64 | 6.3 | 6.5 | 9.1 TS1M3 | |||
A fix for this issue for SAS Digital Marketing 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R47.html#56155| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2015-07-14 12:57:04 |
| Date Created: | 2015-07-10 15:47:49 |