Problem Note 56086: The SAS® Digital Marketing server becomes unresponsive when memory is not released
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The SAS Digital Marketing server might become unresponsive when it processes large volumes of broadcasts. This problem occurs when memory fails to be released. The problem might occur during updates to the SAS Customer Intelligence Common Data Model, during reply processing, and at other times.
To work around this problem, increase the memory that is available to the SAS Digital Marketing server and schedule regular restarts of the SAS Digital Marketing server.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for x64 | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 |
| Microsoft Windows Server 2003 Datacenter Edition | 6.1_M1 | 9.3 TS1M1 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.1_M1 | 9.3 TS1M1 | ||||
| Microsoft Windows Server 2003 Standard Edition | 6.1_M1 | 9.3 TS1M1 | ||||
| Microsoft Windows Server 2003 for x64 | 6.1_M1 | 9.3 TS1M1 | ||||
| Microsoft Windows Server 2008 | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2008 R2 | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2008 for x64 | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows XP Professional | 6.1_M1 | 9.3 TS1M1 | ||||
| Windows 7 Enterprise 32 bit | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Enterprise x64 | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Home Premium 32 bit | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Home Premium x64 | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Professional 32 bit | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Professional x64 | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Ultimate 32 bit | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Ultimate x64 | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| Windows Vista | 6.1_M1 | 9.3 TS1M1 | ||||
| Windows Vista for x64 | 6.1_M1 | 9.3 TS1M1 | ||||
| 64-bit Enabled AIX | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| 64-bit Enabled HP-UX | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| 64-bit Enabled Solaris | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| HP-UX IPF | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| Linux for x64 | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
| Solaris for x64 | 6.1_M1 | 6.4 | 9.3 TS1M1 | 9.4 TS1M2 | ||
A fix for this issue for SAS Digital Marketing 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R47.html#56086A fix for this issue for SAS Digital Marketing 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K90.html#56086| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2015-07-01 12:50:37 |
| Date Created: | 2015-07-01 09:53:09 |