Problem Note 56081: Optimization/Evaluation fails with "ERROR: TKTException code = 6 (Access violation)..."
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In SAS® Regular Price Optimization, optimization and evaluation might fail with the following error in the MerchIntelGridSvr.log file:
2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: ERROR: TKTException code = 6 (Access violation) 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #4 0x00002ac85b32382c in tkmi_exception_handler (thread=0x57c2, ctxt=0x2ac866a0fe9c, code=TKTE_UnknownException) at /sas/dev/mva-f3ro52/di/src/tkmi_exception.c:88 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #5 0x00002ac857d83196 in bktExcept () from /sso/sfw/sas/930/SASFoundation/9.3/sasexe/tkmk.so 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #6 0x00002ac857d8619b in bkt_segv () from /sso/sfw/sas/930/SASFoundation/9.3/sasexe/tkmk.so 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #7 0x00002ac857d83764 in bkt_signal_handler () from /sso/sfw/sas/930/SASFoundation/9.3/sasexe/tkmk.so 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #8 <signal handler called> 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #9 Rpo_GetReverseElast (rpo=0x0, i=15961078, loc=-2097823440, elast=0x6) at /sas/dev/mva-f3ro52/dipca/src/rpo_opt_util.c:553 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #10 0x00002ac85b53e545 in Rpo_ProcessElas (rpo=0x0) at /sas/dev/mva-f3ro52/dipca/src/rpo_opt_pre.c:1710 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #11 0x00002ac85b563ca2 in rpo_service_process_stage2 (rpo_plan=0x0) at /sas/dev/mva-f3ro52/dipca/src/rpo_service.c:8276 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #12 0x00002ac85b5589ac in rpo_service_process_plan (plan_sk=104129, request_type=RPO_EVAL) at /sas/dev/mva-f3ro52/dipc 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: 20150626:07.47.15.09: a/src/rpo_service.c:1732 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #13 0x00002ac85b569fcb in rpo_service_evaluate (plan_sk=0) at /sas/dev/mva-f3ro52/dipca/src/rpo_service.c:1817 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #14 0x00002ac85b30218e in run_cmd_internal (cmd=0x0) at /sas/dev/mva-f3ro52/di/src/tkmi.c:1261 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #15 0x00002ac85b30058b in run_cmd (cmd=0x2ac8668fddb0) at /sas/dev/mva-f3ro52/di/src/tkmi.c:989 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #16 0x00002ac85b2fefd8 in tkmi_run (tkmi_inst=0x0, cmd_string=0xf38bf6 "", callback_fn=0x2ac982f5c130) at /sas/dev/mva-f3ro52/di/src/tkmi.c:770 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #17 0x00002ac85b19c748 in miExecuteBridge (exports=0xf38bf6, pool=0x2ac982f5c130, parms=0x6, returnValue=0x332, jnl=0xf) at /sas/wky/mva-m3ro52/di/src/tkmibridge.c:102 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #18 0x0000000000408536 in executeFunction () 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #19 0x000000000040721c in clientHandler () 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #20 0x00002ac857d819a6 in sktMain () from /sso/sfw/sas/930/SASFoundation/9.3/sasexe/tkmk.so 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #21 0x00002ac857d82ffb in bktMain () from /sso/sfw/sas/930/SASFoundation/9.3/sasexe/tkmk.so 2015-06-26 07:47:16,388 [RequestThread-269088] DEBUG - STDOUT: #22 0x0000003240207851 in start_thread () from /lib64/libpthread.so.0 2015-06-26 07:47:16,389 [RequestThread-269088] DEBUG - STDOUT: #23 0x000000323fee894d
This error might occur in plans whose product-locations have been modeled using a DIRECT demand model with cross effects.
There is no workaround for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Regular Price Optimization | Microsoft® Windows® for x64 | 5.2 | 5.4 | 9.3 TS1M2 | 9.4 TS1M4 |
| Linux for x64 | 5.2 | 5.4 | 9.3 TS1M2 | 9.4 TS1M4 | ||
A fix for this issue for SAS Revenue Optimization 5.2_M4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/P20.html#56081A fix for this issue for SAS Size Optimization 3.2_M4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/P21.html#56081| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2015-07-08 11:52:25 |
| Date Created: | 2015-06-30 12:03:32 |