56072 - Executing a campaign in SAS® Customer Intelligence might fail with the error "Invalid occurrenceID xxx. . ."

Problem Note 56072: Executing a campaign in SAS® Customer Intelligence might fail with the error "Invalid occurrenceID xxx. . ."

When you execute a campaign in SAS Customer Intelligence, the campaign might fail, generating the following error message:

2015-06-22 12:33:21,220 ERROR [CIAsyncExec-10] [ca384ed45c5b5681:3c41179c:14e1ab97c7d:-3cea] [sasdemo] com.sas.analytics.crm.util.SystemCheck   - executeCommunication()
com.sas.analytics.crm.error.client.ApplicationException: Invalid occurrenceID 123 when trying to set execution time of occurrence 
                at com.sas.analytics.crm.flow.client.ExecutionHistoryDO.setExecutionTime(ExecutionHistoryDO.java:443)
                at com.sas.analytics.crm.cm.client.CommunicationDO.setExecutionTime(CommunicationDO.java:2464)
                at com.sas.analytics.crm.flow.MACommunicationNode.setExecutionTime(MACommunicationNode.java:6584)
                at com.sas.analytics.crm.flow.MAFlow.flowExecuteCommunication(MAFlow.java:2058)
                at com.sas.analytics.crm.flow.MAFlow.flowExecuteCommunicationParallel(MAFlow.java:2930)
                at com.sas.analytics.crm.flow.MAFlow.flowExecuteCommunication(MAFlow.java:2994)
                at com.sas.analytics.crm.flow.MAFlow.flowExecuteCommunication(MAFlow.java:2887)
                at com.sas.analytics.crm.cm.Campaign.executeCommunication(Campaign.java:1444)
                at com.sas.analytics.crm.cm.Campaign.executeCommunication(Campaign.java:1365)
                at com.sas.analytics.crm.flow.ForkCampCommExecution.run(ForkCampCommExecution.java:91)
                at com.sas.analytics.crm.security.SecurityExecutorServiceImpl$WrappedRunnable.run(SecurityExecutorServiceImpl.java:61)
                at com.sas.analytics.crm.task.ejb.ClearedThreadLocalRunnable.run(ClearedThreadLocalRunnable.java:17)
                at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
                at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
                at java.lang.Thread.run(Thread.java:744)

You might encounter this problem for migrated campaigns regardless of whether you schedule the campaign to run or you execute it manually.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
Product Family	Product	System	Reported	Fixed*	Reported	Fixed*
SAS System	SAS Customer Intelligence Core Mid-Tier	Microsoft® Windows® for x64	6.4	6.5		9.4 TS1M3
		64-bit Enabled AIX	6.4	6.5		9.4 TS1M3
		64-bit Enabled Solaris	6.4	6.5		9.4 TS1M3
		HP-UX IPF	6.4	6.5		9.4 TS1M3
		Linux for x64	6.4	6.5		9.4 TS1M3
		Solaris for x64	6.4	6.5		9.4 TS1M3

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

Type:	Problem Note
Priority:	high

Date Modified:	2015-06-29 08:45:14
Date Created:	2015-06-29 08:17:41

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Problem Note 56072: Executing a campaign in SAS® Customer Intelligence might fail with the error "Invalid occurrenceID xxx. . ."

Operating System and Release Information