Problem Note 56023: An error occurs when you review a scheduled campaign in SAS® Customer Intelligence Studio
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SAS Customer Intelligence Studio might display the following error on the Execution or Schedule pages in the Campaign category for a campaign that is scheduled to execute.
This error occurs when you schedule a campaign to trigger based on a file event. Regardless of the error, the scheduled campaign executes when it is triggered by the file event.
Note: You do not receive this error if you schedule the campaign to trigger based on a time event.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.3 | 6.4 | 9.4 TS1M3 | |
| Microsoft Windows 8 Enterprise 32-bit | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Enterprise x64 | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Pro 32-bit | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Pro x64 | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows 8.1 Enterprise x64 | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows 8.1 Pro | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows 8.1 Pro 32-bit | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows 95/98 | 6.3 | |||||
| Microsoft Windows 2000 Advanced Server | 6.3 | |||||
| Microsoft Windows 2000 Datacenter Server | 6.3 | |||||
| Microsoft Windows 2000 Server | 6.3 | |||||
| Microsoft Windows 2000 Professional | 6.3 | |||||
| Microsoft Windows NT Workstation | 6.3 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.3 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.3 | |||||
| Microsoft Windows Server 2003 Standard Edition | 6.3 | |||||
| Microsoft Windows Server 2003 for x64 | 6.3 | |||||
| Microsoft Windows Server 2008 | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2008 R2 | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2008 for x64 | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 Datacenter | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 R2 Std | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 Std | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Microsoft Windows XP Professional | 6.3 | |||||
| Windows 7 Enterprise 32 bit | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Windows 7 Enterprise x64 | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Windows 7 Home Premium 32 bit | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Windows 7 Home Premium x64 | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Windows 7 Professional 32 bit | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Windows 7 Professional x64 | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Windows 7 Ultimate 32 bit | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Windows 7 Ultimate x64 | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Windows Millennium Edition (Me) | 6.3 | |||||
| Windows Vista | 6.3 | |||||
| Windows Vista for x64 | 6.3 | |||||
| 64-bit Enabled AIX | 6.3 | 6.4 | 9.4 TS1M3 | |||
| 64-bit Enabled Solaris | 6.3 | 6.4 | 9.4 TS1M3 | |||
| HP-UX IPF | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Linux for x64 | 6.3 | 6.4 | 9.4 TS1M3 | |||
| Solaris for x64 | 6.3 | 6.4 | 9.4 TS1M3 | |||
A fix for this issue for SAS Marketing Automation 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R60.html#56023
SAS® Customer Intelligence campaigns triggered to execute by a file event rather than by a time event display an error in SAS® Customer Intelligence Studio when you are on the Schedule or Execution pages.
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2015-06-19 10:21:55 |
| Date Created: | 2015-06-18 12:53:09 |