Problem Note 55673: The error "Publish failed to insert MARKETING_CELL records" occurs when you publish campaigns in SAS® Customer Intelligence
When you execute SAS Customer Intelligence campaigns, the publish process might fail intermittently with the following error:
YYYY-MM-DD hh:mm:ss,xxx ERROR Session[8521c194d1676871:-37efa281:1412638f861:-6038]
User[User Name] SID[8521c194d1676871:-37efa281:1412638f861:-6038]
com.sas.analytics.crm.custdata.ejb.MAPublishResultData TID[CIExec-5] Stored process exception,
MA Return Code: 806, MA Return Message: Macro[PUBLISH_MASTER].
Publish failed to insert MARKETING_CELL records with reason code SYSDBRC=[2631] and SYSDBMSG=[TERADATA: Transaction ABORTed due to Deadlock ],
SAS Return Code: 100000
This error occurs when the Reporting Common Data Model is deployed to a Teradata database.
In addition, the log contains a note similar to the following:
NOTE: The SQL statement cannot be executed directly against the database because
it involves heterogeneous data sources.
If you re-execute the campaign, it should run to completion.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
SAS System | SAS Customer Intelligence Processes | Microsoft® Windows® for x64 | 5.41 | 6.3 | | 9.4 TS1M0 |
64-bit Enabled AIX | 5.41 | 6.3 | | 9.4 TS1M0 |
64-bit Enabled HP-UX | 5.41 | 6.3 | | 9.4 TS1M0 |
64-bit Enabled Solaris | 5.41 | 6.3 | | 9.4 TS1M0 |
HP-UX IPF | 5.41 | 6.3 | | 9.4 TS1M0 |
Linux for x64 | 5.41 | 6.3 | | 9.4 TS1M0 |
Solaris for x64 | 5.41 | 6.3 | | 9.4 TS1M0 |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
Type: | Problem Note |
Priority: | high |
Date Modified: | 2015-04-29 14:12:56 |
Date Created: | 2015-04-29 09:32:42 |