SUPPORT / SAMPLES & SAS NOTES
Problem Note 55665: Export definitions are not available when you create a new broadcast in SAS® Customer Intelligence Studio or SAS® Digital Marketing Studio
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SAS Marketing Automation export definitions are not available when you create a new broadcast in SAS Customer Intelligence Studio or SAS Digital Marketing Studio.
When this problem occurs, the SASDigitalMarketingServer6.4.log file shows the following error:
2015-04-28 09:11:09,253 DEBUG [] [] [] OMABroadcastFactory Retrieving all folders for user id sasdemo 2015-04-28 09:11:09,495 ERROR [] [] [] SDMServiceImpl Exception while retrieving export definitions. java.lang.Exception: com.sas.analytics.crm.error.client.Appli at com.sas.email.utils.MAUtils.parseExports(MAUtils.java:963) at com.sas.email.utils.MAUtils.getExportDefinitions(MAUtils.java:913) at com.sas.email.utils.MAUtils.getExportDefinitions(MAUtils.java:897) at com.sas.email.rmi.service.SDMServiceImpl.getMAExportDefinitions(SDMServiceImpl.java:988) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:322) at sun.rmi.transport.Transport$1.run(Transport.java:177) at sun.rmi.transport.Transport$1.run(Transport.java:174) at java.security.AccessController.doPrivileged(Native Method) at sun.rmi.transport.Transport.serviceCall(Transport.java:173) at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:556) at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:811) at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:670) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at java.lang.Thread.run(Thread.java:744)
To work around this problem, include the domain in the user ID when you log on to SAS Customer Intelligence Studio or SAS Digital Marketing Studio. For example, use sasbap\sasdemo rather than just sasdemo.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 |
| Solaris for x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Linux for x64 | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| HP-UX IPF | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| 64-bit Enabled Solaris | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| 64-bit Enabled AIX | 6.4 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||