Problem Note 55528: The thumbnail on the Web Resources tab of SAS® Digital Marketing Studio fails to show an image
 |  |  |  |  |
The thumbnail on the Web Resources tab of SAS Digital Marketing Studio fails to show an image when you add a new web resource or when you review an existing web resource. When the image fails, a red X appears in that column, as shown below:
The failure of the image to appear is a display issue only. As a workaround, you can use the Insert Image plug-in in SAS® Customer Intelligence Studio to display the image.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing Studio | Microsoft® Windows® for x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 |
| Microsoft Windows 8 Enterprise 32-bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Enterprise x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro 32-bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Pro | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 R2 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 for x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 Datacenter | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Std | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 Std | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Enterprise 32 bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Enterprise x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Home Premium 32 bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Home Premium x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Professional 32 bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Professional x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Ultimate 32 bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Ultimate x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| 64-bit Enabled AIX | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| 64-bit Enabled Solaris | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| HP-UX IPF | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Linux for x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Solaris for x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
A fix for this issue for SAS Digital Marketing 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U55.html#55528A fix for this issue for SAS Digital Marketing 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R47.html#55528A fix for this issue for SAS Digital Marketing 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K90.html#55528| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2015-05-29 10:02:16 |
| Date Created: | 2015-04-09 06:12:46 |