Problem Note 55244: CI_COMMUNICATION_EXT records are not written each time a campaign or communication is executed
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When you execute SAS® Customer Intelligence campaigns or communications, the communication custom-field extension table (CI_COMMUNICATION_EXT) in the common data model is not always updated.
A row should be written to the CI_COMMUNICATION_EXT table for each custom text field every time a campaign is executed. The associated CI_COMMUNICATION_CHAR_UDF and CI_CELL_PACKAGE tables are correctly updated. However, a row is not added to the CI_COMMUNICATION_EXT table every time.
Manually publishing the campaign before executing it adds a row to the CI_COMMUNICATION_EXT correctly.
Adding a numeric custom field to the communication definition causes the text fields to be published correctly to the CI_COMMUNICATION_EXT table each time the campaign is executed.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Core Mid-Tier | Microsoft® Windows® for x64 | 5.41 | 6.5 | 9.4 TS1M3 | |
| 64-bit Enabled AIX | 5.41 | 6.5 | 9.4 TS1M3 | |||
| 64-bit Enabled Solaris | 5.41 | 6.5 | 9.4 TS1M3 | |||
| HP-UX IPF | 5.41 | 6.5 | 9.4 TS1M3 | |||
| Linux for x64 | 5.41 | 6.5 | 9.4 TS1M3 | |||
| Solaris for x64 | 5.41 | 6.5 | 9.4 TS1M3 | |||
A fix for this issue for SAS Marketing Automation 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U53.html#55244A fix for this issue for SAS Marketing Automation 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R60.html#55244A fix for this issue for SAS Marketing Automation 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K78.html#55244| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2015-03-09 12:17:20 |
| Date Created: | 2015-02-17 14:24:20 |