When you execute SAS^® Customer Intelligence campaigns or communications, the communication custom-field extension table (CI_COMMUNICATION_EXT) in the common data model is not always updated.

A row should be written to the CI_COMMUNICATION_EXT table for each custom text field every time a campaign is executed. The associated CI_COMMUNICATION_CHAR_UDF and CI_CELL_PACKAGE tables are correctly updated. However, a row is not added to the CI_COMMUNICATION_EXT table every time.

Manually publishing the campaign before executing it adds a row to the CI_COMMUNICATION_EXT correctly.

Adding a numeric custom field to the communication definition causes the text fields to be published correctly to the CI_COMMUNICATION_EXT table each time the campaign is executed.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Marketing Automation 6.4 is available at:

A fix for this issue for SAS Marketing Automation 6.3 is available at:

A fix for this issue for SAS Marketing Automation 6.1_M1 is available at: