Problem Note 55039: SAS® Customer Intelligence Studio stops responding when a campaign contains a text box, an image, or both
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SAS Customer Intelligence Studio might stop responding when a campaign diagram contains a text box, an image, or both.
The following error message appears about 30 seconds after SAS Customer Intelligence becomes unresponsive:
An error occurred. Please contact you system administrator. Error: Error #1502
SAS Customer Intelligence Studio might be unresponsive for a period of time and then become responsive once more. This behavior might be triggered by zooming in or out, multiple times, on the campaign diagram and then attempting to save the campaign.
To avoid this error, limit the number of times that you zoom in or out on the campaign.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Solaris for x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 |
| Linux for x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Home Premium 32 bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Enterprise x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Professional 32 bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Home Premium x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Enterprise 32 bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 Std | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Std | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 Datacenter | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 for x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 R2 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Pro | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro 32-bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Enterprise x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Enterprise 32-bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| HP-UX IPF | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| 64-bit Enabled Solaris | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| 64-bit Enabled AIX | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Ultimate x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Ultimate 32 bit | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Windows 7 Professional x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
| Microsoft® Windows® for x64 | 6.3 | 6.5 | 9.4 TS1M1 | 9.4 TS1M3 | ||
A fix for this issue for SAS Marketing Automation 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U53.html#55039A fix for this issue for SAS Marketing Automation 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R60.html#55039| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2015-01-29 09:56:40 |
| Date Created: | 2015-01-21 14:16:28 |