Problem Note 55988: The "case is unlocked" message does not appear when you exit a case and return to the Search Cases screen in SAS® Enterprise Case Management
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When you edit a case from the Search Cases screen in SAS Enterprise Case Management, a message is displayed to indicate that you have an exclusive lock on the case. When you return to the Search Cases screen, you should see a message indicating that you have unlocked the case. However, you might not see the unlock message until you edit another case on the Search Cases screen. When you edit another case, you might see both the unlock message for the previous case and the lock message for the current case.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Solaris for x64 | 6.1_M1 | 6.2 | 9.4 TS1M0 | 9.4 TS1M0 |
| Linux for x64 | 6.1_M1 | 6.2 | 9.4 TS1M0 | 9.4 TS1M0 | ||
| HP-UX IPF | 6.1_M1 | 6.2 | 9.4 TS1M0 | 9.4 TS1M0 | ||
| 64-bit Enabled Solaris | 6.1_M1 | 6.2 | 9.4 TS1M0 | 9.4 TS1M0 | ||
| 64-bit Enabled AIX | 6.1_M1 | 6.2 | 9.4 TS1M0 | 9.4 TS1M0 | ||
| Microsoft® Windows® for x64 | 6.1_M1 | 6.2 | 9.4 TS1M0 | 9.4 TS1M0 | ||
A fix for this issue for SAS Enterprise Case Management Mid-Tier 6.3_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Y97.html#55988A fix for this issue for SAS Enterprise Case Management 6.3_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B1Y.html#55988A fix for this issue for SAS Enterprise Case Management 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/T72.html#55988A fix for this issue for SAS Enterprise Case Management 6.2_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U09.html#55988A fix for this issue for SAS Enterprise Case Management 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R66.html#55988| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2015-07-23 19:16:05 |
| Date Created: | 2015-06-12 14:17:37 |