Problem Note 55740: An error occurs when you select the "Users" link (under "Environment Management") in SAS® Web Administration Console
 |  |  |  |  |
After you successfully log on to SAS Web Administration Console (/SASAdmin) and you click the Users link under Environment Manager, the following error message is displayed:
An error has occurred in the system, and the administrator of the application has been notified. For increased security, close your browser
This error only occurs if you have configured web authentication.
In addition, the SASAdmin9.4.log file contains the following error and exception:
ERROR [sasadm] com.sas.svcs.webapp.actions.ErrorAction - A SAS Application Error Report (ID#3cb0163751b67980:7b65971b:14cbdd57618:6762) has been generated for the exception: null ERROR [sasadm] com.sas.framework.webapp.actions.AbstractErrorAction - The following exception has been detected in a SAS application: java.lang.NullPointerException at com.sas.svcs.admin.webapp.dao.JdbcUserSessionDao.getCurrentSessions(JdbcUserSessionDao.java:63)
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Web Infrastructure Platform | Microsoft® Windows® for x64 | 9.4 | 9.4 | 9.4 TS1M0 | 9.4 TS1M3 |
| Microsoft Windows Server 2008 R2 | 9.4 | 9.4 | 9.4 TS1M0 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Std | 9.4 | 9.4 | 9.4 TS1M0 | 9.4 TS1M3 | ||
| Windows 7 Enterprise x64 | 9.4 | 9.4 | 9.4 TS1M0 | 9.4 TS1M3 | ||
| 64-bit Enabled AIX | 9.4 | 9.4 | 9.4 TS1M0 | 9.4 TS1M3 | ||
| HP-UX IPF | 9.4 | 9.4 | 9.4 TS1M0 | 9.4 TS1M3 | ||
| Linux for x64 | 9.4 | 9.4 | 9.4 TS1M0 | 9.4 TS1M3 | ||
| Solaris for x64 | 9.4 | 9.4 | 9.4 TS1M0 | 9.4 TS1M3 | ||
A fix for this issue for SAS Middle Tier 9.4_M2 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R75.html#55740A fix for this issue for SAS Management Console 9.4_M2 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R76.html#55740
The error "An error has occurred in the system, and the administrator of the application has been notified" occurs when you select the "Users" link under Environment Management in the SAS Web Administration Console. The error only occurs when you configure web authentication.
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2015-05-07 15:38:11 |
| Date Created: | 2015-05-07 14:26:30 |