Problem Note 55324: Executing a campaign in SAS® Customer Intelligence might fail with the error "java.util.ConcurrentModificationException"
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When you execute a campaign in SAS Customer Intelligence, the campaign might fail with the following error message in the SASCustIntelCore.log file:
2014-10-12 23:03:19,552 ERROR [ce681ea05204acb5:7d38c56:1490594d892:-2d9b]
[sasdemo] [ce681ea05204acb5:43e51472:14905957fa3:-6728] MAFlow Exception executing campaign xxxxx on background session with SID
abfeer:43e51472:14905957fa3:-6239: null
2014-10-12 23:03:19,553 DEBUG [ce681ea05204acb5:7d38c56:1490594d892:-2d9b] [sasdemo] [none] MASessionCache Decremented session counter for session ID:
abfeer:43e51472:14905957fa3:-6239 - 12 -> 11
2014-10-12 23:03:19,554 DEBUG [ce681ea05204acb5:7d38c56:1490594d892:-2d9b] [sasdemo] [ce681ea05204acb5:43e51472:14905957fa3:-6728] FlowBean User session
received control back from background session execution of campaign xxxxx
2014-10-12 23:03:19,568 ERROR [ce681ea05204acb5:7d38c56:1490594d892:-2d9b] [sasdemo] [none] SystemCheck Error executing campaign.
com.sas.analytics.crm.error.client.ApplicationException
at com.sas.analytics.crm.cm.Campaign.saveCampaign(Campaign.java:1611)
at com.sas.analytics.crm.cm.Campaign.saveCampaign(Campaign.java:1576)
at com.sas.analytics.crm.cm.Campaign.saveCampaign(Campaign.java:1559)
at com.sas.analytics.crm.cm.Campaign.publishForExecution(Campaign.java:2232)
at com.sas.analytics.crm.flow.MAFlow.flowExecuteCampaign(MAFlow.java:3473)
at com.sas.analytics.crm.cm.Campaign.executeCampaign(Campaign.java:3193)
at com.sas.analytics.crm.cm.Campaign.executeCampaign(Campaign.java:3164)
at com.sas.analytics.crm.flow.ForkCampCommExecution.run(ForkCampCommExecution.java:85)
at com.sas.analytics.crm.security.SecurityExecutorServiceImpl$WrappedRunnable.run(SecurityExecutorServiceImpl.java:61)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
at java.util.concurrent.ThreadPoolExecutor$Worker.run ThreadPoolExecutor.java:918)
at java.lang.Thread.run(Thread.java:662)
Caused by: java.util.ConcurrentModificationException
When this error message occurs, re-executing the same campaign results in a successful execution.
The exception is sporadic and can happen for different campaigns. It mostly happens when a campaign contains linkable cell nodes.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft Windows 8.1 Pro | 6.1_M1 | 6.3 | 9.4 TS1M0 | |
| Microsoft Windows 8.1 Pro 32-bit | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Enterprise x64 | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows 8 Pro x64 | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows 8 Enterprise x64 | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft® Windows® for x64 | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2008 R2 | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2008 for x64 | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 Datacenter | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 R2 Std | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 Std | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Windows 7 Enterprise x64 | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Windows 7 Professional x64 | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| 64-bit Enabled AIX | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| 64-bit Enabled Solaris | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| HP-UX IPF | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Linux for x64 | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
| Solaris for x64 | 6.1_M1 | 6.3 | 9.4 TS1M0 | |||
A fix for this issue for SAS Marketing Automation 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K78.html#55324| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2015-03-09 11:40:25 |
| Date Created: | 2015-03-05 10:43:44 |