Problem Note 55030: You might not be able to open or download an attachment in SAS® Enterprise Case Management
 |  |  |  |  |
You should be able to open an attachment to a case or incident in SAS Enterprise Case Management if you have the capability to edit the case or incident. However, the system might not display the link to the attachment. You might also need the Delete Any Case Attachment or Delete Any Incident Attachment capability in order to open or download the attachment.
To work around this problem, add the metadata capability for Delete Any Case Attachment or Delete Any Incident Attachment to the user's role.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | 64-bit Enabled Solaris | 6.1 | 6.3 | 9.4 TS1M0 | 9.4 TS1M2 |
| 64-bit Enabled AIX | 6.1 | 6.3 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Microsoft® Windows® for x64 | 6.1 | 6.3 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| HP-UX IPF | 6.1 | 6.3 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Linux for x64 | 6.1 | 6.3 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Solaris for x64 | 6.1 | 6.3 | 9.4 TS1M0 | 9.4 TS1M2 | ||
A fix for this issue for SAS Enterprise Case Management Mid-Tier 6.2_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/S61.html#55030A fix for this issue for SAS Enterprise Case Management 6.2_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U09.html#55030A fix for this issue for SAS Enterprise Case Management 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R66.html#55030| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2015-02-06 11:33:59 |
| Date Created: | 2015-01-20 11:09:37 |