Problem

When you run the SAS^® Deployment Wizard to install SAS software or when you run the SAS^® Deployment Manager to uninstall SAS software, the filesystem is examined. If any files the wizard needs to delete are found to be locked, they are reported as unwritable files.

In some cases, the Report Fonts for Clients might still be in system memory and are reported as unwritable files.

When this happens, you see the following message displayed on the Checking System page of the SAS Deployment Wizard or SAS Deployment Manager.

   Unwritable files:  2

   C:\Program Files\SASHome\ReportFontsforClients\9.4\sasmono.ttf
   C:\Program Files\SASHome\ReportFontsforClients\9.4\sasmonob.ttf

Cause of the Problem

This problem sometimes occurs when font files are installed to a non-default location and MS14-045 Security Update for Kernel-Mode Drivers is installed. Files that are loaded into any active session are reported as being in use or locked when an attempt is made to delete, change, or replace the file. Microsoft article 2982791 discusses the known issues for the MS14-045 Security Update for Kernel-Mode Drivers when fonts are installed in a non-default location.

Workaround

To work around the problem without having to cancel the SAS Deployment Wizard or SAS Deployment Manager, follow these steps.

1. Leave the Checking System wizard page running.
2. Open Windows Explorer and navigate to the location of the unwritable files. For example: C:\Program Files\SASHome\ReportFontsforClients\9.4
3. Cut and paste the files sasmono.ttf and sasmonob.ttf to C:\temp.
4. Return to the Checking System page in the wizard and click Refresh.
5. The wizard should no longer report that the font files are unwritable. You should be able to continue the installation or uninstallation process by clicking Next.
6. The next time you restart your computer, delete the files sasmono.ttf and sasmonob.ttf from C:\temp.

Alternative Steps

Alternatives to the workaround described above for releasing these files from memory include the following:

• Reboot your computer.
• Find and stop any SAS processes or SAS Windows services that are running. Note: Before installing or uninstalling SAS software, make sure that all SAS processes have been terminated and SAS Windows services have been stopped.
1. Click Start ► Run or, in the Search Programs and Files box, type services.msc.
2. Examine the list of services and stop any services that are started, including one called rserver.
3. If there were services found started in the previous step, after you stop the service, run the SAS Deployment Wizard or SAS Deployment Manager again.

After releasing the files from memory, continue with the process for uninstalling or installing the SAS software. The process should now complete successfully.

Using Quiet Mode

To fix the Report Fonts for Clients issue, add the following command line options to your response file for quietly uninstalling your software.

rem  Added step due to MS security update keeping some fonts in system memory
move  "C:\Program Files\SASHome\ReportFontsforClients\9.4\sasmon*.ttf" c:\windows\temp
cls

The point is to move sasmon*.ttf from the SAS installation location to another location. The files can later be deleted from that temporary location after a subsequent reboot. By moving the two files, you can continue to uninstall your software in quite mode.

Operating System and Release Information