Problem Note 54849: An error occurs when you attempt to connect to a local instance of SAS® Enterprise Guide® using a Citrix published application
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When you attempt to connect to a local instance of SAS Enterprise Guide by using a Citrix published application, the following error might occur:
"The 'sas.iomprovider.1' provider is not registered on the local machine"
In a Citrix environment, this error usually indicates that the user profile that launched SAS Enterprise Guide is corrupted.
This problem can also occur in a Citrix load-balanced environment.
Workaround
In both of these circumstances, the Windows profile of the user experiencing the issue must be re-created.
Note: Within a Citrix load-balanced environment, the Windows user profile must be re-created on each server within the Citrix server farm.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Guide | Microsoft Windows Server 2008 R2 | 5.1 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 for x64 | 5.1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2012 Datacenter | 5.1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 5.1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Std | 5.1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2012 Std | 5.1 | 9.3 TS1M2 | ||||
The message "The 'sas.iomprovider.1' provider is not registered on the local machine" might occur when the user has a corrupted user profile.
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2016-05-26 10:49:11 |
| Date Created: | 2014-12-15 12:01:51 |