When you edit HTML e-mail content in either SAS^® Customer Intelligence Studio or SAS^® Digital Marketing Studio, you can include a link to a web page with the same HTML content for recipients who cannot view images in their e-mail reader.

If that link includes the encoded value of the ampersand (&) character, which is &, the web version of the e-mail might not render when the recipient receives the e-mail and clicks the link. When this problem occurs, the recipient might receive a message in his or her browser that says that the content cannot be displayed.

In addition, when the e-mail recipient attempts to display the web version of the e-mail, overall performance in SAS Digital Marketing solution might be affected detrimentally.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Digital Marketing 6.3 is available at:

A fix for this issue for SAS Digital Marketing 6.1_M1 is available at: