Problem Note 54626: A blank web page might appear in the GUI when you navigate between the broadcast HTML editor and other tabs in SAS® Customer Intelligence Studio
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When you navigate between tabs in the broadcast category in SAS Customer Intelligence Studio, a blank web page might be rendered in the graphical user interface (GUI). When this happens, you cannot close the blank page.
To close the page, you need to exit from SAS Customer Intelligence Studio.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Windows Millennium Edition (Me) | 6.3 | |||
| Windows 7 Ultimate x64 | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Windows 7 Ultimate 32 bit | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Windows 7 Professional x64 | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Windows 7 Professional 32 bit | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Windows 7 Home Premium x64 | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Windows 7 Home Premium 32 bit | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Windows 7 Enterprise x64 | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Windows 7 Enterprise 32 bit | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows XP Professional | 6.3 | |||||
| Microsoft Windows Server 2012 Std | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows Server 2012 R2 Std | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows Server 2012 Datacenter | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows Server 2008 for x64 | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows Server 2008 R2 | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows Server 2008 | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows Server 2003 for x64 | 6.3 | |||||
| Microsoft Windows Server 2003 Standard Edition | 6.3 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.3 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.3 | |||||
| Microsoft Windows NT Workstation | 6.3 | |||||
| Microsoft Windows 2000 Professional | 6.3 | |||||
| Microsoft Windows 2000 Server | 6.3 | |||||
| Microsoft Windows 2000 Datacenter Server | 6.3 | |||||
| Microsoft Windows 2000 Advanced Server | 6.3 | |||||
| Microsoft Windows 95/98 | 6.3 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows 8.1 Pro | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows 8.1 Enterprise x64 | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows 8 Pro x64 | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows 8 Pro 32-bit | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows 8 Enterprise x64 | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft Windows 8 Enterprise 32-bit | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Microsoft® Windows® for x64 | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Windows Vista | 6.3 | |||||
| Windows Vista for x64 | 6.3 | |||||
| 64-bit Enabled AIX | 6.3 | 6.4 | 9.4 TS1M2 | |||
| 64-bit Enabled Solaris | 6.3 | 6.4 | 9.4 TS1M2 | |||
| HP-UX IPF | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Linux for x64 | 6.3 | 6.4 | 9.4 TS1M2 | |||
| Solaris for x64 | 6.3 | 6.4 | 9.4 TS1M2 | |||
A fix for this issue for SAS Digital Marketing 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R47.html#54626| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2015-03-10 10:57:36 |
| Date Created: | 2014-11-14 11:31:58 |