Problem Note 54061: You cannot use migrated channels in a Communication node in SAS® Customer Intelligence 6.3
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When you use migrated channels in SAS Customer Intelligence 6.3, the following warnings and errors might occur in the SASCustIntelCore6.3.log file:
2014-07-16 09:52:42,874 WARN [CIAsyncExec-9] [764242e3a707e07d:-4d9bebbf:1473a8b830c:-943] [I003253] sas.analytics.crm.flow.ejb.FlowProxyImpl - Encountered client exception:null,problemReport 2014-07-16 09:52:52,551 WARN [CIAsyncExec-9] [] []s.analytics.crm.flow.MACommunicationNode - Null subjectDO trying to retrieve subject code for node communication 2014-07-16 09:53:05,292 ERROR [CIAsyncExec-9][764242e3a707e07d:-4d9bebbf:1473a8b830c:-943] [I003253] s.analytics.crm.flow.MACommunicationNode - Unable to load channel definition for comm definition Test E-Mail, Channel Definition is Email 2014-07-16 09:53:05,315 ERROR [CIAsyncExec-9] [764242e3a707e07d:-4d9bebbf:1473a8b830c:-943] [I003253] com.sas.analytics.crm.util.SystemCheck - Error setting communication definition.
This problem occurs with new and migrated campaigns that use the migrated channels in the Communication node.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.3 | 6.4 | 9.4 TS1M0 | |
| Microsoft Windows 8 Enterprise x64 | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows 8 Pro x64 | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Enterprise x64 | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Pro | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Pro 32-bit | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2008 R2 | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2008 for x64 | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 Datacenter | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 R2 Std | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 Std | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Windows 7 Enterprise x64 | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Windows 7 Professional x64 | 6.3 | 6.4 | 9.4 TS1M0 | |||
| 64-bit Enabled AIX | 6.3 | 6.4 | 9.4 TS1M0 | |||
| 64-bit Enabled Solaris | 6.3 | 6.4 | 9.4 TS1M0 | |||
| HP-UX IPF | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Linux for x64 | 6.3 | 6.4 | 9.4 TS1M0 | |||
| Solaris for x64 | 6.3 | 6.4 | 9.4 TS1M0 | |||
A fix for this issue for SAS Marketing Automation 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R60.html#54061| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2014-11-07 16:06:14 |
| Date Created: | 2014-09-08 10:52:40 |