Installation Note 53605: During the installation of SAS® 9.3 or SAS® 9.4, Rev. 14w25, some Microsoft Windows 32-bit SAS® software components are not installed
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During the installation of SAS 9.3 or SAS 9.4, Rev. 14w25, some Microsoft Windows 32-bit SAS software components are not installed. This might affect the usage of your SAS software.
If this issue has impacted your site, a letter with the following information was emailed to your SAS Representative:
You will be receiving a replacement SAS software order (your order #) to correct the following issue that exists with SAS 9.3 or SAS 9.4, Rev. 14w25, released on June 17, 2014.
During the installation of SAS 9.3 or SAS 9.4, Rev. 14w25, some Microsoft Windows 32-bit SAS software components, such as the SAS Integration Technologies client components, do not get installed. Without these components, some products might not function correctly. For example, the SAS Enterprise Guide client will not be able to connect to a SAS server, and an error similar to the following is displayed:
Unable to cast COM object of type 'System.__ComObject' to interface type 'SAS.IWorkspace'.
You will receive a replacement SAS software order, either an electronic software download order or media order, in which this problem has been corrected. You can expect to receive this order within the next 2 weeks or sooner if the order is an Electronic Software Delivery order.
If you have any questions, contact SAS Technical Support.
Instructions for Correcting the Issue
To correct the issue, follow the instructions below under the scenario that corresponds to your situation. To complete these steps, you need the replacement order that is mentioned in the letter above. Note: A "reprocessed" order is one in which the contents have been re-created to address a problem but the order retains the original number.
- Scenario 1: The order was never downloaded:
Since the order has been reprocessed, any download of the order into a SAS software depot will provide you with a reliable source for SAS software deployment. - Scenario 2: You have downloaded the order but have not installed from the depot:
For this scenario, the reprocessed order needs to be downloaded again. To save time, download the reprocessed order into the existing SAS software depot. Doing so limits download time because only changed files are downloaded. - Scenario 3: The order was downloaded and installed:
For this scenario, follow these steps: - Download the reprocessed order. To save time, download the reprocessed order into the existing SAS software depot. Doing so limits download time because only changed files are downloaded.
- Execute the SAS® Deployment Wizard by running setup.exe from the root of the SAS software depot. The SAS Deployment Wizard automatically goes into Update mode to install the missing files. Follow the wizard to update your installation with the missing files.
- If you follow the steps above and are still having issues, rerun the SAS Deployment Wizard and re-install your SAS software.
- For further assistance, contact SAS Technical Support.
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | SAS Integration Technologies | Microsoft Windows Server 2008 | 9.4 TS1M1 | |
| Microsoft Windows Server 2012 Datacenter | 9.4 TS1M1 | |||
| Microsoft Windows Server 2008 for x64 | 9.4 TS1M1 | |||
| Microsoft Windows Server 2008 R2 | 9.4 TS1M1 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 9.4 TS1M1 | |||
| Microsoft Windows Server 2012 R2 Std | 9.4 TS1M1 | |||
| Microsoft Windows Server 2012 Std | 9.4 TS1M1 | |||
| Windows 7 Enterprise 32 bit | 9.4 TS1M1 | |||
| Windows 7 Enterprise x64 | 9.4 TS1M1 | |||
| Windows 7 Home Premium x64 | 9.4 TS1M1 | |||
| Windows 7 Home Premium 32 bit | 9.4 TS1M1 | |||
| Windows 7 Professional x64 | 9.4 TS1M1 | |||
| Windows 7 Professional 32 bit | 9.4 TS1M1 | |||
| Microsoft Windows 8.1 Pro | 9.4 TS1M1 | |||
| Microsoft Windows 8 Pro 32-bit | 9.4 TS1M1 | |||
| Microsoft Windows 8 Pro x64 | 9.4 TS1M1 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.4 TS1M1 | |||
| Microsoft Windows 8.1 Enterprise x64 | 9.4 TS1M1 | |||
| Microsoft Windows 8.1 Pro 32-bit | 9.4 TS1M1 | |||
| Windows 7 Ultimate 32 bit | 9.4 TS1M1 | |||
| Windows 7 Ultimate x64 | 9.4 TS1M1 | |||
| Microsoft Windows 8 Enterprise x64 | 9.4 TS1M1 | |||
| Microsoft Windows 8 Enterprise 32-bit | 9.4 TS1M1 | |||
| Microsoft® Windows® for x64 | 9.4 TS1M1 | |||
| Type: | Installation Note |
| Priority: | high |
| Date Modified: | 2014-08-19 17:00:25 |
| Date Created: | 2014-07-16 16:30:50 |