Problem Note 53479: The exception "HTTP 500 Internal Server Error" occurs when you reject or validate an assessment
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In SAS® Enterprise GRC, when two users edit an assessment at the same time, it is possible to receive the exception "HTTP 500 Internal Server Error." When one of the users tries to take action with the assessment, this error occurs instead of a message noting that the assessment has been edited by another user.
This is one sequence of events that can result in the exception:
- User A creates the assessment (QBA) and sends for the assessment.
- User B opens the assessment and enters the scores.
- User B submits the assessment for validation.
- User A opens the assessment for validation.
- At the same time, user B opens the assessment again, updates it, and saves it.
- User A rejects the assessment.
This exception occurs in the log:
2014-03-26 14:10:57,778 INFO [STDOUT] (ajp-0.0.0.0-8109-17) 2014-03-26 14:10:57,776 [ajp-0.0.0.0-8109-17] ERROR [] org.apache.struts.actions.DispatchAction - Error submitting questionnaire com.sas.oprisk.server.behavior.ValidationStateException at com.sas.oprisk.server.behavior.ValidatableBusinessObjectImpl. sendWithoutSaving(ValidatableBusinessObjectImpl.java:867) at com.sas.oprisk.server.behavior.ValidatableBusinessObjectImpl. sendWithoutSaving(ValidatableBusinessObjectImpl.java:923) at com.sas.oprisk.server.behavior.AssessmentAnswerSheetImpl. sendWithoutSaving(AssessmentAnswerSheetImpl.java:1317) at com.sas.oprisk.server.behavior.ValidatableBusinessObjectImpl. sendForValidation(ValidatableBusinessObjectImpl.java:935) at com.sas.oprisk.server.behavior.ValidatableBusinessObjectImpl. sendForValidation(ValidatableBusinessObjectImpl.java:929) at com.sas.oprisk.monitor.web.csa.assessment.QuestionnaireCpbAction. save(QuestionnaireCpbAction.java:365) at com.sas.oprisk.monitor.web.csa.assessment.QuestionnaireCpbAction. submit(QuestionnaireCpbAction.java:422) at sun.reflect.GeneratedMethodAccessor1204.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke (DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at com.sas.oprisk.monitor.web.actions.BaseDispatchAction. dispatchMethod(BaseDispatchAction.java:383) at org.apache.struts.actions.DispatchAction.execute (DispatchAction.java:170) at com.sas.oprisk.monitor.web.actions.CustomizableScreenDispatchAction. execute(CustomizableScreenDispatchAction.java:51) at org.apache.struts.action.RequestProcessor.processActionPerform (RequestProcessor.java:425) at com.sas.oprisk.monitor.web.MonitorStrutsRequestProcessor. processActionPerform(MonitorStrutsRequestProcessor.java:90) at org.apache.struts.action.RequestProcessor.process (RequestProcessor.java:228
There is no damage to data. The workaround is to stop editing and close the assessment. Reopen the assessment and try to edit it again.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise GRC | Microsoft® Windows® for x64 | 5.1_M4 | |||
| Microsoft Windows 8 Enterprise 32-bit | 5.1_M4 | |||||
| Microsoft Windows 8 Enterprise x64 | 5.1_M4 | |||||
| Microsoft Windows 8 Pro 32-bit | 5.1_M4 | |||||
| Microsoft Windows 8 Pro x64 | 5.1_M4 | |||||
| Microsoft Windows 8.1 Enterprise 32-bit | 5.1_M4 | |||||
| Microsoft Windows 8.1 Enterprise x64 | 5.1_M4 | |||||
| Microsoft Windows 8.1 Pro | 5.1_M4 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 5.1_M4 | |||||
| Microsoft Windows 95/98 | 5.1_M4 | |||||
| Microsoft Windows 2000 Advanced Server | 5.1_M4 | |||||
| Microsoft Windows 2000 Datacenter Server | 5.1_M4 | |||||
| Microsoft Windows 2000 Server | 5.1_M4 | |||||
| Microsoft Windows 2000 Professional | 5.1_M4 | |||||
| Microsoft Windows NT Workstation | 5.1_M4 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.1_M4 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 5.1_M4 | |||||
| Microsoft Windows Server 2003 Standard Edition | 5.1_M4 | |||||
| Microsoft Windows Server 2003 for x64 | 5.1_M4 | |||||
| Microsoft Windows Server 2008 | 5.1_M4 | |||||
| Microsoft Windows Server 2008 R2 | 5.1_M4 | |||||
| Microsoft Windows Server 2008 for x64 | 5.1_M4 | |||||
| Microsoft Windows Server 2012 Datacenter | 5.1_M4 | |||||
| Microsoft Windows Server 2012 R2 Datacenter | 5.1_M4 | |||||
| Microsoft Windows Server 2012 R2 Std | 5.1_M4 | |||||
| Microsoft Windows Server 2012 Std | 5.1_M4 | |||||
| Microsoft Windows XP Professional | 5.1_M4 | |||||
| Windows 7 Enterprise 32 bit | 5.1_M4 | |||||
| Windows 7 Enterprise x64 | 5.1_M4 | |||||
| Windows 7 Home Premium 32 bit | 5.1_M4 | |||||
| Windows 7 Home Premium x64 | 5.1_M4 | |||||
| Windows 7 Professional 32 bit | 5.1_M4 | |||||
| Windows 7 Professional x64 | 5.1_M4 | |||||
| Windows 7 Ultimate 32 bit | 5.1_M4 | |||||
| Windows 7 Ultimate x64 | 5.1_M4 | |||||
| Windows Millennium Edition (Me) | 5.1_M4 | |||||
| Windows Vista | 5.1_M4 | |||||
| Windows Vista for x64 | 5.1_M4 | |||||
| 64-bit Enabled AIX | 5.1_M4 | |||||
| 64-bit Enabled Solaris | 5.1_M4 | |||||
| HP-UX IPF | 5.1_M4 | |||||
| Linux for x64 | 5.1_M4 | |||||
| Solaris for x64 | 5.1_M4 | |||||
A fix for this issue for SAS Enterprise GRC 5.1_M4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K59.html#53479A fix for this issue for SAS Enterprise GRC 5.1_M5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/P04.html#53479| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2014-07-14 08:39:30 |
| Date Created: | 2014-07-11 11:27:07 |