Problem Note 53230: "ERROR: An exception has been encountered" occurs when you optimize a scenario in SAS® Marketing Optimization
 |  |  |  |  |
When you optimize a scenario with the default value of min_contact_policies_are_soft = 0, the scenario might fail with the following exception:
MO Proc ERROR: An exception has been encountered.
This problem occurs if your scenario is set up inadvertently to suppress all eligible offers. This should not cause a crash but rather give you a warning.
You can work around this problem by changing the value for min_contact_policies_are_soft to 1.
If you encounter this error, contact SAS Technical Support and provide the following traceback information:
The SAS task name is [MO]
Exception occurred at (0A4705F6)
Task Traceback
Address Frame (DBGHELP API Version 4.0 rev 5)
0A4705F6 1F49EA00 tkmktopt:\tkgMoProcessData.c\mohpCommHistoryTreeInit 3707
+(0x1E)
0A4739ED 1F49EA58 tkmktopt:\tkgMoProcessData.c\mohpProcessCustomerData 5061
+(0x154)
03D9040A 1F49EB10 mo:\mohpWrapperRead.c\moReadCustData2 794 +(0x20)
03D8C438 1F49EB70 mo:\moWrapperRead.c\moReadData 3085 +(0x11)
03D81701 1F49FF38 mo:\mo.c\mo 489 +(0x2B)
01747298 1F49FFA0 sashost:\vvtentr.c\vvtentr 239 +(0x17)
0174B9EC 1F49FFB4 sashost:htthread+0x38
7C80B729 1F49FFEC kernel32:GetModuleFileNameA+0x1BA
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Optimization | Microsoft® Windows® for x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 |
| Microsoft Windows 8 Enterprise 32-bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8 Pro 32-bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows 8 Pro x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8.1 Pro | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Standard Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2008 for x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2012 Datacenter | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2012 R2 Std | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2012 Std | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows XP Professional | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Enterprise x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Windows 7 Home Premium 32 bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Home Premium x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Professional 32 bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Professional x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Windows 7 Ultimate 32 bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Ultimate x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows Vista | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows Vista for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| 64-bit Enabled AIX | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| 64-bit Enabled HP-UX | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| 64-bit Enabled Solaris | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| HP-UX IPF | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Linux for x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Solaris for x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
A fix for this issue for SAS Marketing Optimization 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K84.html#53230| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2014-06-21 10:26:49 |
| Date Created: | 2014-06-16 16:08:32 |