Problem Note 52988: The error "FATAL: Unrecoverable I/O error detected in the execution of the DATA step program" occurs when you execute campaigns
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SAS® Customer Intelligence campaigns might fail during the export phase with an error similar to the following in the SAS® Marketing Automation core log:
2014-01-17 09:59:13,401 ERROR [bc24fd1d84016059:5dc26eb0:1439e5f8039:5f11][UserID] tics.crm.custdata.ejb.MAExportResultData - Stored process exception, MA Return Code: 313, MA Return Message: Macro[EXEC_MACRO] Error copying xml input to work location. SYSCC=1020, SAS Return Code: 1020
An error similar to the following occurs in the stored–process server log:
2014-01-17T10:04:11,398 INFO [00000854] 12:userid@domain.com - ERROR: Physical file does not exist, EXPMETA. 2014-01-17T10:04:11,398 INFO [00000854] 12:userid@domain.com - FATAL: Unrecoverable I/O error detected in the execution of the DATA step program. Aborted during the EXECUTION phase.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 |
| Microsoft Windows 8 Enterprise 32-bit | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows 8 Enterprise x64 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows 8 Pro 32-bit | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows 8 Pro x64 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows 8.1 Enterprise x64 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows 8.1 Pro | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows 8.1 Pro 32-bit | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 for x64 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 R2 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 for x64 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2012 Datacenter | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2012 R2 Std | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2012 Std | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Microsoft Windows XP Professional | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Enterprise 32 bit | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Enterprise x64 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Home Premium 32 bit | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Home Premium x64 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Professional 32 bit | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Professional x64 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Ultimate 32 bit | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows 7 Ultimate x64 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows Vista | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
| Windows Vista for x64 | 5.41 | 6.1_M1 | 9.3 TS1M2 | 9.3 TS1M2 | ||
A fix for this issue for SAS Marketing Automation 5.41 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E88.html#52988| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2014-05-16 16:03:05 |
| Date Created: | 2014-05-15 11:25:45 |