Problem Note 52486: A SAS/GRAPH® ActiveX Control error occurs during the stand-alone installation of SAS® Enterprise Guide® or SAS® Add-In for Microsoft Office
 |  |  |  |
When you perform a stand-alone installation of SAS Enterprise Guide or SAS Add-In for Microsoft Office on a machine that has a previous release of either of those clients, the installation fails. The following SAS/GRAPH ActiveX Control (32-bit, English) error appears:
If you continue with the remaining installations, the result might look like this:
Workaround
To prevent this problem from occurring, take the following steps before you perform the installation.
- Access the SASHOME directory of the existing SAS software. Here is a sample path: C:\Program Files\SAS
- Browse further into the installation directory, as in this sample path: C:\Program Files\SAS\SharedFiles(32)\Graph\v9
- Rename or remove the activexgraph_install.xml file.
- Perform the stand-alone installation for SAS Enterprise Guide or SAS Add-In for Microsoft Office 6.1.
Note: Renaming or removing the activexgraph_install.xml file causes no harm or functionality issue with any of the SAS software.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Guide | Microsoft® Windows® for x64 | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 |
| Microsoft Windows 8 Enterprise x64 | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Microsoft Windows 8 Pro x64 | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Microsoft Windows 8.1 Pro | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2008 R2 | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2008 for x64 | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2012 Datacenter | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2012 R2 Std | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2012 Std | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Windows 7 Enterprise x64 | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Windows 7 Professional x64 | 6.1 | 6.11 | 9.4 TS1M0 | 9.4 TS1M2 | ||
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2014-09-26 11:00:42 |
| Date Created: | 2014-03-04 14:54:30 |