SUPPORT / SAMPLES & SAS NOTES
Problem Note 52336: In SAS® Customer Intelligence Studio, the content of SAS® Digital Marketing broadcasts might fail to display and might not be saved
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In SAS Customer Intelligence Studio, the content of all types of SAS Digital Marketing broadcasts might fail to display and might not be saved. For Short Message Service (SMS) or application service provider (ASP) broadcasts, you might see only the default SMS or ASP content.
When you try to view the content of the broadcast, you might see the following error:
An error occurred while generating the broadcast preview.
The following errors might occur in the SDM_Server log file:
[ERROR] com.sas.email.rmi.service.SDMServiceImpl - An error occurred while generating the broadcast preview
[ERROR] com.sas.email.rmi.service.SDMServiceImpl - Connections could not be acquired from the underlying database
[ERROR] com.sas.email.rmi.service.SDMServiceImpl - Connections could not be acquired from the underlying database
This issue occurs when the recipient table is a SAS® data set and the numeric columns within this list have blank values. The system is incorrectly converting the blank values into null values, which, in turn, generates the exception.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 |
| Microsoft Windows 8 Enterprise 32-bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows 8 Enterprise x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows 8 Pro 32-bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows 8 Pro x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows 8.1 Pro | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Standard Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2008 R2 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2008 for x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2012 Datacenter | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2012 R2 Std | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2012 Std | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Microsoft Windows XP Professional | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows 7 Enterprise x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows 7 Home Premium 32 bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows 7 Home Premium x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows 7 Professional 32 bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows 7 Professional x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows 7 Ultimate 32 bit | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows 7 Ultimate x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Windows Vista | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows Vista for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| 64-bit Enabled AIX | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| 64-bit Enabled HP-UX | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| 64-bit Enabled Solaris | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| HP-UX IPF | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Linux for x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||
| Solaris for x64 | 6.1_M1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M1 | ||