Using Chrome 22 and above with the Pepper Flash plug-in can result in degraded performance when using and navigating SAS® Drug Development 4 or SAS® Clinical Trials Data Transparency 4.

To see this issue:

1. Log on to either application using Chrome
2. Navigate to different locations within the application

Expected performance is a smooth and responsive transition between windows within the browser session.

Actual performance is a choppy and slow transition between windows within the browser session.

Google has been tracking this issue. No fix is currently available.

Workaround is to install Adobe Flash and disable Pepper Flash following these instructions:

1. Open Chrome
2. Navigate to this URL chrome://plugins/
3. Make sure that Adobe Flash is installed under the Flash folder. If not installed, go here and install.

   

   In this Windows 7 example, it is in this folder C:\Windows\SysWOW64\MacroMed\Flash\.

4. Make sure that the pepflashplayer.dll is disabled by selecting the Disable link

   

   In this Windows 7 example, it is in this folder C:\Program Files (x86)\Chrome\Application\33.0.1750.149\PepperFlash\. It is called pepflashplayer.dll

5. Close and reopen browser to make sure plug-in is not being used for the HLS Solution that is being used.

Operating System and Release Information