A time-out in SAS Visual Analytics Designer might cause a red X to appear on some report objects as shown in the following display.

When this occurs, you might also see a message that is similar to the following in the web application server log.

Exception caught in LASRClient (lasr=null, host=sasva001, port=10010) 
java.net.SocketTimeoutException: Read timed out 
action=TableInfo name=HPS.XXXXXXXXXXXXXXXX "Flags=0x1000020" "Flags2=0x1000004" 
[DESIGNER ] WARN [tomcat-http--23] 2013-11-06 16:33:47,210 [ST-84-rxftfIlqVJpZxus1sybc-cas:lasradm] 
sas.bidata.datasource.LasrDataSource - Read timed out java.net.SocketTimeoutException: Read timed out

In addition, this message might appear in the SAS^® LASR™ Analytic Server log.

One solution that helps prevent this time-out condition is to increase the va.ResponsiveUserFastSocketServerTimeout value. By default, this value is set to 4 seconds. The value is set to 4 seconds because requests for table and column information usually take less than 1 second. However, if you are experiencing time-out issues, then you can increase this value to 1 minute. A setting of 1 minute should prevent most time-out issues. Here are the instructions for increasing this value.

Note: The property does not exist in SAS^® Management Console by default.

1. Log on to SAS Management Console using an unrestricted user like sasadm@saspw.
2. Navigate to Application Management ► Configuration Manager ►SAS Application Infrastructure ► Visual Analytics 6.x.
3. Right-click and select Properties.
4. In the Properties dialog box, click the Advanced tab.
5. Click Add to open the Define New Property dialog box.
6. For the Property Name, enter va.ResponsiveUserFastSocketServerTimeout
7. For the Property Value, enter 60000

Note: The value is set milliseconds (60000 milliseconds = 60 seconds = 1 minute).



8. Click OK.

This is how the value might look in the Properties dialog box. The property is applied to all of the SAS Visual Analytics components such as SAS^® Visual Analytics Explorer and SAS Visual Analytics Designer.



9. Click OK.
10. To enforce the new settings, restart your web application server.

Operating System and Release Information