Problem Note 51200: SAS® Decision Manager might return a "process runner" error when multiple concurrent campaigns attempt to update the contact history
If SAS Decision Manager attempts to make multiple concurrent contact history updates, some of these updates might fail with the following error:
Error_Details=com.sas.analytics.crm.ccs.common.error.CICommonException: There
was a problem when getting a process runner for the stored process"MACHUpdate"
at
com.sas.analytics.crm.ccs.ccsservice.sp.StoredProcessRunner.run(StoredProcessRunner.java:64)
This problem occurs when SAS Decision Manager makes concurrent calls to the SAS® Content Server. These concurrent calls are likely only during periods when you are processing a high volume of transactions.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
SAS System | SAS Decision Manager | Microsoft® Windows® for x64 | 2.1 | 2.2 | | 9.4 TS1M0 |
Microsoft Windows 8 Enterprise x64 | 2.1 | 2.2 | | 9.4 TS1M0 |
Microsoft Windows 8 Pro x64 | 2.1 | 2.2 | | 9.4 TS1M0 |
Microsoft Windows Server 2008 R2 | 2.1 | 2.2 | | 9.4 TS1M0 |
Microsoft Windows Server 2008 for x64 | 2.1 | 2.2 | | 9.4 TS1M0 |
Microsoft Windows Server 2012 Datacenter | 2.1 | 2.2 | | 9.4 TS1M0 |
Microsoft Windows Server 2012 Std | 2.1 | 2.2 | | 9.4 TS1M0 |
Windows 7 Enterprise x64 | 2.1 | 2.2 | | 9.4 TS1M0 |
Windows 7 Professional x64 | 2.1 | 2.2 | | 9.4 TS1M0 |
64-bit Enabled AIX | 2.1 | 2.2 | | 9.4 TS1M0 |
64-bit Enabled Solaris | 2.1 | 2.2 | | 9.4 TS1M0 |
HP-UX IPF | 2.1 | 2.2 | | 9.4 TS1M0 |
Linux for x64 | 2.1 | 2.2 | | 9.4 TS1M0 |
Solaris for x64 | 2.1 | 2.2 | | 9.4 TS1M0 |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
Type: | Problem Note |
Priority: | high |
Date Modified: | 2013-09-30 13:06:47 |
Date Created: | 2013-09-30 00:40:04 |