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Problem Note 51080: SAS® Digital Marketing becomes unresponsive or closes due to a disk filling up with a massive sdm_platform.log file

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SAS Digital Marketing becomes unresponsive or closes due to a disk filling up with a massive sdm_platform.log. The log file shows the following, repetitive, and unending type of error:

2013-10-14 07:39:56,003 [DEBUG] om.sas.services.information.PluginLoader - Class com.sas.services.information.metadata.OMRServerRootFolder loaded from sas.services.information.types plugin loader cache.
2013-10-14 07:39:56,005 [DEBUG] s.services.information.metadata.Metadata - Checking path for tree am.
2013-10-14 07:39:56,005 [DEBUG] s.services.information.metadata.Metadata - Setting path to am/.
2013-10-14 07:39:56,007 [DEBUG] s.services.information.metadata.Metadata - Setting path to rb/am/.
2013-10-14 07:39:56,009 [DEBUG] s.services.information.metadata.Metadata - Setting path to rb/rb/am/.
2013-10-14 07:39:56,009 [DEBUG] s.services.information.metadata.Metadata - Setting path to rb/rb/rb/am/.
2013-10-14 07:39:56,009 [DEBUG] s.services.information.metadata.Metadata - Setting path to rb/rb/rb/rb/am/.
2013-10-14 07:39:56,009 [DEBUG] s.services.information.metadata.Metadata - Setting path to rb/rb/rb/rb/rb/am/.
2013-10-14 07:39:56,009 [DEBUG] s.services.information.metadata.Metadata - Setting path to rb/rb/rb/rb/rb/rb/am/.

This issue is caused by an incorrect action in SAS Digital Marketing Studio. You might accidentally try to move a broadcast folder into itself. This results in a recursive path at the metadata folder level and the server crashes or stops responding. As a workaround, be careful not to accidentally take this action.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Digital MarketingMicrosoft® Windows® for x646.1_M16.39.3 TS1M29.4 TS1M1
HP-UX IPF6.1_M16.39.3 TS1M29.4 TS1M1
64-bit Enabled AIX6.1_M16.39.3 TS1M29.4 TS1M1
64-bit Enabled HP-UX6.1_M16.39.3 TS1M29.4 TS1M1
64-bit Enabled Solaris6.1_M16.39.3 TS1M29.4 TS1M1
Linux for x646.1_M16.39.3 TS1M29.4 TS1M1
Solaris for x646.1_M16.39.3 TS1M29.4 TS1M1
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.